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The influence of marital status on customer-centric measures in the context of a ski resort using the importance-performance map analysis (IPMA) framework
16 references·0 citing·43 second hop
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References

  • 2011PLS-SEM: Indeed a Silver Bullet22,692 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 1977Importance-Performance Analysis4,463 cited
  • 2006Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration3,500 cited
  • 2002Understanding Relationship Marketing Outcomes2,393 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,290 cited
  • 2008Do Data Characteristics Change According to the Number of Scale Points Used? An Experiment Using 5-Point, 7-Point and 10-Point Scales2,245 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 2018Partial least squares structural equation modeling in HRM research2,117 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,863 cited
  • 2003Customer repurchase intention1,739 cited
  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
  • 2000Customer-Employee Rapport in Service Relationships1,165 cited
  • 1999Marketing, Business Processes, and Shareholder Value: An Organizationally Embedded View of Marketing Activities and the Discipline of Marketing

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1,101 cited
  • 2008How quality, value, image, and satisfaction create loyalty at a Chinese telecom823 cited
  • 2000Similarity of the Relations between Marital Status and Subjective Well-Being Across Cultures821 cited
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