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Negative customer engagement behaviour in a service context
16 references·2 citing·33 second hop
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References

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  • 2025Advances in Consumer Research13,264 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
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  • 2012Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations3,775 cited
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2,086 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
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    • 2024Determinants of disengagement and negative customer engagement behaviour: expectancy disconfirmation and justice perspectives22 cited
    • 2023Understanding customer brand engagement through service environment: a multilevel analysis12 cited