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The optimal capacity decision of the catering merchant in omnichannel – service, production and delivery capacity
16 references·0 citing·48 second hopsampled
The optimal capacity decision of the catering merchant in omnichannel – service, production and delivery capacity (2023)The optimal capacity decision of the cate…Designing a seamless shopping journey through omnichannel retailer integration (2022)Designing a seamless shopping…Omnichannel battle between Amazon and Walmart: Is the focus on delivery the best strategy? (2020)Omnichannel battle between Am…Food Delivery Service and Restaurant: Friend or Foe? (2019)Food Delivery Service and Res…“Preorder-online, pickup-in-store” strategy for a dual-channel retailer (2018)“Preorder-online, pickup-in-s…Omnichannel Service Operations with Online and Offline Self-Order Technologies (2017)Omnichannel Service Operation…Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Omnichannel Retail Operations…Impact of an “online-to-store” channel on demand allocation, pricing and profitability (2015)Impact of an “online-to-store…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)Quality–Speed Conundrum: Trad…Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited (2010)Capacity Sizing Under Paramet…Price and lead time decisions in dual-channel supply chains (2009)Price and lead time decisions…Research Note—The Benefits of Personalized Pricing in a Channel (2006)Research Note—The Benefits of…Note on Self-Restraint as an Online Entry-Deterrence Strategy (2006)Note on Self-Restraint as an …Boiling Frogs: Pricing Strategies for a Manufacturer Adding a Direct Channel that Competes with the Traditional Channel (2006)Boiling Frogs: Pricing Strate…Managing Flexible Capacity in a Make-to-Order Environment (2005)Managing Flexible Capacity in…Capacity Allocation Using Past Sales: When to Turn-and-Earn (1999)Capacity Allocation Using Pas…Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Channel Conflict and Coordination in the E‐Commerce Age (2004)Price and quality decisions in dual-channel supply chains (2016)Pricing and service effort strategy in a dual-channel supply chain with showrooming effect (2019)Deep learning with long short-term memory networks and random forests for demand forecasting in multi-channel retail (2020)Information Distortion in a Supply Chain: The Bullwhip Effect (1997)The Competitive Newsboy (1997)Capacity Choice and Allocation: Strategic Behavior and Supply Chain Performance (1999)Modeling Supply Chain Contracts: A Review (1999)Channel Dynamics Under Price and Service Competition (2000)Flow Coordination and Information Sharing in Supply Chains: Review, Implications, and Directions for Future Research (2002)Vertical Integration and Antitrust Policy (1950)E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)Implementing coordination contracts in a manufacturer Stackelberg dual-channel supply chain (2011)Pricing policies in a dual-channel supply chain with retail services (2012)Challenges and Opportunities in Multichannel Customer Management (2006)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)The Impact of New Media on Customer Relationships (2010)Digital marketing: A framework, review and research agenda (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Digital transformation: A multidisciplinary reflection and research agenda (2019)The Regulation of Queue Size by Levying Tolls (1969)Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue (1990)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)On-Demand Service Platforms (2016)Game Theory and Information Economics (2018)Service Research Priorities: Managing and Delivering Service in Turbulent Times (2021)Managing Channel Profits (1983)Stability in Competition (1990)The Bright Side of Supplier Encroachment (2007)Putting one-to-one marketing to work: Personalization, customization, and choice (2008)Stability in Competition (1929)A supply chain model with direct and retail channels (2006)Pricing policies of a competitive dual-channel green supply chain (2015)Supply Chain Coordination with Contracts (2003)Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations (2005)Online and Offline Information for Omnichannel Retailing (2016)Consumer-driven e-commerce (2018)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Buy online and pick up in-store: Design of the service area (2018)Omni-channel management in the new retailing era: A systematic review and future research agenda (2020)An Equilibrium Queuing Model of Bribery (1985)From the Classics to New Tunes: A Neoclassical View on Sharing Economy and Innovative Marketplaces (2019)Review of Online Food Delivery Platforms and their Impacts on Sustainability (2020)Enhance understandings of Online Food Delivery's service quality with online reviews (2023)
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References

  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,914 cited
  • 2016Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store693 cited
  • 2006Boiling Frogs: Pricing Strategies for a Manufacturer Adding a Direct Channel that Competes with the Traditional Channel654 cited
  • 2009Price and lead time decisions in dual-channel supply chains462 cited
  • 2006Research Note—The Benefits of Personalized Pricing in a Channel273 cited
  • 2010Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services258 cited
  • 1999Capacity Allocation Using Past Sales: When to Turn-and-Earn202 cited
  • 2015Impact of an “online-to-store” channel on demand allocation, pricing and profitability185 cited
  • 2019Food Delivery Service and Restaurant: Friend or Foe?184 cited
  • 2017Omnichannel Service Operations with Online and Offline Self-Order Technologies171 cited
  • 2018“Preorder-online, pickup-in-store” strategy for a dual-channel retailer118 cited
  • 2010Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited105 cited
  • 2006Note on Self-Restraint as an Online Entry-Deterrence Strategy100 cited
  • 2005Managing Flexible Capacity in a Make-to-Order Environment95 cited
  • 2020

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Omnichannel battle between Amazon and Walmart: Is the focus on delivery the best strategy?
93 cited
  • 2022Designing a seamless shopping journey through omnichannel retailer integration77 cited
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