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Value creation and destruction involving multiple public service organizations: a focus on frontline employees
16 references·8 citing·54 second hop
Value creation and destruction involving multiple public service organizations: a focus on frontline employees (2023)Value creation and destruction involving …Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Business Research Methods (2015)Business Research MethodsA Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey (2014)A Systematic Review of Co-Cre…Systematic text condensation: A strategy for qualitative analysis (2012)Systematic text condensation:…Seeking Qualitative Rigor in Inductive Research (2012)Seeking Qualitative Rigor in …Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…An Integrative Framework for Collaborative Governance (2011)An Integrative Framework for …It's all B2B…and beyond: Toward a systems perspective of the market (2010)It's all B2B…and beyond: Towa…Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…What Is Quality of Government? A Theory of Impartial Government Institutions (2008)What Is Quality of Government…Public Value Management (2006)Public Value ManagementNew Public Management Is Dead--Long Live Digital-Era Governance (2005)New Public Management Is Dead…Focus Groups (1996)Focus GroupsA PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)A PUBLIC MANAGEMENT FOR ALL S…Multiparadigm Perspectives on Theory Building (1990)Multiparadigm Perspectives on…Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Street-Level Bureaucracy: Dil…Public service logic: a systematic literature review (2026)Public service logic: a syste…Fostering value facilitation through situated learning in communities of practice (2025)Fostering value facilitation …The Role of Expectation Management in Value Creation: A Case Study on Municipal Managers’ Experiences with Offering Supported Housing (2024)The Role of Expectation Manag…Roles of professionals in value co-creation: a systematic literature review (2024)Roles of professionals in val…OK computer: applying the public service logic on digital health services (2024)OK computer: applying the pub…Healthcare 4.0 value creation – The interconnectedness of hybrid value propositions (2024)Healthcare 4.0 value creation…Creating public value in frontline teams: an empirical exploration of shared leadership behaviour by frontline officials (2024)Creating public value in fron…Evaluating and extending public service logic – introduction to the special issue (2023)Evaluating and extending publ…Social Choice and Individual Values. 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References

  • 2012Seeking Qualitative Rigor in Inductive Research13,176 cited
  • 1991A PUBLIC MANAGEMENT FOR ALL SEASONS?9,822 cited
  • 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2011An Integrative Framework for Collaborative Governance3,618 cited
  • 2005New Public Management Is Dead--Long Live Digital-Era Governance2,630 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1996Focus Groups2,351 cited
  • 2014A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey2,330 cited
  • 2012Systematic text condensation: A strategy for qualitative analysis2,303 cited
  • 2010It's all B2B…and beyond: Toward a systems perspective of the market1,454 cited
  • 2008What Is Quality of Government? A Theory of Impartial Government Institutions1,453 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 1990Multiparadigm Perspectives on Theory Building1,425 cited
  • 2006Public Value Management1,350 cited

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  • 2015Business Research Methods1,238 cited
  • Cited by

    • 2024Roles of professionals in value co-creation: a systematic literature review21 cited
    • 2024Healthcare 4.0 value creation – The interconnectedness of hybrid value propositions16 cited
    • 2024OK computer: applying the public service logic on digital health services14 cited
    • 2024Creating public value in frontline teams: an empirical exploration of shared leadership behaviour by frontline officials11 cited
    • 2025Fostering value facilitation through situated learning in communities of practice6 cited
    • 2023Evaluating and extending public service logic – introduction to the special issue6 cited
    • 2026Public service logic: a systematic literature review4 cited
    • 2024The Role of Expectation Management in Value Creation: A Case Study on Municipal Managers’ Experiences with Offering Supported Housing4 cited