References

• 1989Agency Theory: An Assessment and Review13,327 cited
• 1990Grounded theory research: Procedures, canons, and evaluative criteria11,129 cited
• 2007Service-dominant logic: continuing the evolution7,615 cited
• 2000The New Institutional Economics: Taking Stock, Looking Ahead6,418 cited
• 2000Social Capital: Implications for Development Theory, Research, and Policy4,334 cited
• 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
• 1992Understanding and Validity in Qualitative Research2,951 cited
• 2012The challenge of defining wellbeing2,162 cited
• 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
• 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
• 2015Service Research Priorities in a Rapidly Changing Context1,469 cited
• 2010It's all B2B…and beyond: Toward a systems perspective of the market1,454 cited
• 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
• 2012Transformative service research: An agenda for the future996 cited
• 2009The service system is the basic abstraction of service science