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Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
16 references·9 citing·43 second hop
Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research (2023)Artificial intelligence and value co-crea…Artificial Intelligence and Management: The Automation–Augmentation Paradox (2021)Artificial Intelligence and M…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Value co-creation: concept and measurement (2014)Value co-creation: concept an…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…Assessing Acceptance of Assistive Social Agent Technology by Older Adults: the Almere Model (2010)Assessing Acceptance of Assis…Managing the co-creation of value (2007)Managing the co-creation of v…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Co‐creating unique value with customers (2004)Co‐creating unique value with…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Understanding the Effect of C…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience (1991)Perceived Control and the Eff…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…A framework for AI-driven value co-creation across customer journey stages (2026)A framework for AI-driven val…Role of government policy in the relationship between charismatic leadership and entrepreneurship in the Kurdistan Region of Iraq SMEs (2025)Role of government policy in …Human-centric AI: transforming service ecosystems for inclusivity and excellence in resource-constrained contexts (2025)Human-centric AI: transformin…Value co‐creation in the sharing economy: Revisiting the past to inform future (2024)Value co‐creation in the shar…Role of artificial intelligence and BIG DATA capabilities on fintech services: Value co-creation theory (2024)Role of artificial intelligen…Influencing Factors and Mechanisms of Value Co-Creation in Artificial Intelligence-Driven Human Resource Management: A System Dynamics Simulation (2024)Influencing Factors and Mecha…How perceived local iconness of culturally mixed products enhances purchase intention:the mediating role of consumer perceived value (2024)How perceived local iconness …Environmental analysis and impact on green business strategy and performance in SMEs post the Covid-19 pandemic (2024)Environmental analysis and im…AI-enabled smart manufacturing boosts ecosystem value capture: The importance of servitization pathways within digital-intensive industries (2024)AI-enabled smart manufacturin…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. 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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2021Artificial Intelligence and Management: The Automation–Augmentation Paradox2,718 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,490 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience1,229 cited

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2010
Assessing Acceptance of Assistive Social Agent Technology by Older Adults: the Almere Model
1,228 cited
  • 2014Value co-creation: concept and measurement1,218 cited
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    • 2024AI-enabled smart manufacturing boosts ecosystem value capture: The importance of servitization pathways within digital-intensive industries41 cited
    • 2024Value co‐creation in the sharing economy: Revisiting the past to inform future32 cited
    • 2024Role of artificial intelligence and BIG DATA capabilities on fintech services: Value co-creation theory24 cited
    • 2024How perceived local iconness of culturally mixed products enhances purchase intention:the mediating role of consumer perceived value16 cited
    • 2024Environmental analysis and impact on green business strategy and performance in SMEs post the Covid-19 pandemic15 cited
    • 2025Human-centric AI: transforming service ecosystems for inclusivity and excellence in resource-constrained contexts8 cited
    • 2024Influencing Factors and Mechanisms of Value Co-Creation in Artificial Intelligence-Driven Human Resource Management: A System Dynamics Simulation8 cited
    • 2026A framework for AI-driven value co-creation across customer journey stages7 cited
    • 2025Role of government policy in the relationship between charismatic leadership and entrepreneurship in the Kurdistan Region of Iraq SMEs5 cited