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Do Underlying Physical Specifications of a Servicescape Matter? The Case of the Cruise Industry
16 references·0 citing·48 second hop
Do Underlying Physical Specifications of a Servicescape Matter? 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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
  • 2008Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants1,060 cited
  • 2009Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend880 cited
  • 2005Human Response to Window Views and Indoor Plants in the Workplace460 cited
  • 2005The impact of servicescape on quality perception452 cited
  • 2009Marketing for Hospitality and Tourism236 cited
  • 2008Shipscape influence on the leisure cruise experience184 cited
  • 2004Impact of aircraft size and seat availability on airlines’ demand and market share in duopoly markets162 cited
  • 2020Comprehending customer satisfaction with hotels156 cited
  • 2019Consequences of Perceived Crowding: A Meta-Analytical Perspective122 cited
  • 2011Toward a deeper understanding of service marketing: The past, the present, and the future121 cited
  • 2013Novelty in Theme Park Physical Surroundings: An Application of the Stimulus–Organism–Response Paradigm103 cited
  • 2018Hospitality servicescape effects on customer-employee interactions: A multilevel study92 cited

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  • 2010The Effect of Servicescape Cleanliness on Customer Reactions91 cited
  • 2011The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers89 cited
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