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Influence of Omnichannel Integration Quality on Consumer Cross-channel Retention Behavior
16 references·0 citing·47 second hop
Influence of Omnichannel Integration Quality on Consumer Cross-channel Retention Behavior (2024)Influence of Omnichannel Integration Qual…Consumers response towards mobile commerce applications: S-O-R approach (2020)Consumers response towards mo…Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Consumer decision‐making in o…Customer engagement through omnichannel retailing: The effects of channel integration quality (2018)Customer engagement through o…Understanding omni-channel shopping value: A mixed-method study (2017)Understanding omni-channel sh…Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits (2017)Offline Showrooms in Omnichan…The Impact of Cross-Channel Integration on Retailers’ Sales Growth (2015)The Impact of Cross-Channel I…Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration (2015)Integrating Bricks with Click…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Engaging consumers on new integrated multichannel retail settings: Challenges for retailers (2015)Engaging consumers on new int…The challenge for multichannel services: Cross-channel free-riding behavior (2010)The challenge for multichanne…The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)The effects of post-adoption …Service Quality in Multichannel Services Employing Virtual Channels (2006)Service Quality in Multichann…Customer retailer loyalty in the context of multiple channel strategies (2004)Customer retailer loyalty in …Conceptualizing Involvement (1986)Conceptualizing InvolvementAfter the New Wears off: The Temporal Context of Product Involvement (1986)After the New Wears off: The …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Computer Self-Efficacy: Development of a Measure and Initial Test (1995)The digitalization of retailing: an exploratory framework (2016)Understanding Customer Experience Throughout the Customer Journey (2016)The Impact of Digital Transformation on the Retailing Value Chain (2018)Firm Resources and Sustained Competitive Advantage (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Firm resources and sustained competitive advantage (2004)Toward a three-dimensional framework for omni-channel (2017)A Theoretical Model for the Study of Product Importance Perceptions (1983)Possessions and the Extended Self (1988)The Role of Involvement in Attention and Comprehension Processes (1988)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Co-production and customer loyalty in financial services (2007)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer experience management: toward implementing an evolving marketing concept (2015)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents (2020)Challenges and Opportunities in Multichannel Customer Management (2006)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)The Impact of New Media on Customer Relationships (2010)Digital marketing: A framework, review and research agenda (2016)Digital transformation: A multidisciplinary reflection and research agenda (2019)Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Goodbye Pareto Principle, Hello Long Tail: The Effect of Search Costs on the Concentration of Product Sales (2011)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Online and Offline Information for Omnichannel Retailing (2016)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Measuring the Involvement Construct (1985)The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising (1994)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Advances in Consumer Research (2025)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,914 cited
  • 2006The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance1,368 cited
  • 2015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration695 cited
  • 1986Conceptualizing Involvement634 cited
  • 2017Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits616 cited
  • 2004Customer retailer loyalty in the context of multiple channel strategies610 cited
  • 1986After the New Wears off: The Temporal Context of Product Involvement608 cited
  • 2015The Impact of Cross-Channel Integration on Retailers’ Sales Growth570 cited
  • 2006Service Quality in Multichannel Services Employing Virtual Channels477 cited
  • 2020Consumer decision‐making in omnichannel retailing: Literature review and future research agenda469 cited
  • 2018Customer engagement through omnichannel retailing: The effects of channel integration quality407 cited
  • 2020Consumers response towards mobile commerce applications: S-O-R approach379 cited
  • 2010The challenge for multichannel services: Cross-channel free-riding behavior

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321 cited
  • 2017Understanding omni-channel shopping value: A mixed-method study312 cited
  • 2015Engaging consumers on new integrated multichannel retail settings: Challenges for retailers279 cited
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