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Effect of E-Servicescape on Emotional Response and Revisit Intention in an Internet Shopping Mall
16 references·1 citing·53 second hopsampled
Effect of E-Servicescape on Emotional Response and Revisit Intention in an Internet Shopping Mall (2024)Effect of E-Servicescape on Emotional Res…Emotion and Decision Making (2014)Emotion and Decision MakingThe effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea (2013)The effect of site quality on…From e-commerce to social commerce: A close look at design features (2012)From e-commerce to social com…New or repeat customers: How does physical environment influence their restaurant experience? (2011)New or repeat customers: How …An expanded servicescape perspective (2011)An expanded servicescape pers…The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)The effect of perceived servi…Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction (2010)Restaurant Servicescape, Serv…Online servicescapes, trust, and purchase intentions (2010)Online servicescapes, trust, …Temporal destination revisit intention: The effects of novelty seeking and satisfaction (2006)Temporal destination revisit …Antecedents of revisit intention (2006)Antecedents of revisit intent…The impact of the online and offline features on the user acceptance of Internet shopping malls (2004)The impact of the online and …Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The theory of planned behavior (1991)The theory of planned behaviorThe Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior (1986)The Varieties of Consumption …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Establishing customers’ value co-creation of using metaverse commerce: applying Servicescape models (2026)Establishing customers’ value…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(1872)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Coefficient Alpha and the Internal Structure of Tests (1951)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Awe, the diminished self, and collective engagement: Universals and cultural variations in the small self. (2017)Affect and emotions as drivers of climate change perception and action: a review (2021)Psychological Resilience: An Affect-Regulation Framework (2022)The functional-psychological continuum in the cognitive image of a destination: A confirmatory analysis (2008)Examining the effect of novelty seeking, satisfaction, and destination image on tourists’ return pattern: A two factor, non-linear latent growth model (2010)
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References

  • 1991The theory of planned behavior90,729 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2014Emotion and Decision Making2,908 cited
  • 2012From e-commerce to social commerce: A close look at design features1,095 cited
  • 2006Antecedents of revisit intention796 cited
  • 1986The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior778 cited
  • 2006Temporal destination revisit intention: The effects of novelty seeking and satisfaction704 cited
  • 2010The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings685 cited
  • 2011An expanded servicescape perspective599 cited
  • 2004The impact of the online and offline features on the user acceptance of Internet shopping malls597 cited
  • 2010Online servicescapes, trust, and purchase intentions531 cited
  • 2011New or repeat customers: How does physical environment influence their restaurant experience?439 cited

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  • 2010Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction335 cited
  • 2013The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea318 cited
  • Cited by

    • 2026Establishing customers’ value co-creation of using metaverse commerce: applying Servicescape models10 cited