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Fatores de fidelização do consumidor de vinhos no Distrito Federal
9 references·0 citing·38 second hop
Fatores de fidelização do consumidor de vinhos no Distrito Federal (2011)Fatores de fidelização do consumidor de v…Como Elaborar Projetos de Pesquisa (2010)Como Elaborar Projetos de Pes…Antecedents and consequences of brand loyalty: An empirical study (2004)Antecedents and consequences …The mismanagement of customer loyalty. (2002)The mismanagement of customer…MARKETING DE RELACIONAMENTO (2002)MARKETING DE RELACIONAMENTOFrom prisoners to apostles: a typology of repeat buyers and loyal customers in service businesses (2002)From prisoners to apostles: a…The contribution of emotional satisfaction to consumer loyalty (2001)The contribution of emotional…Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…On the relationship between perceived service quality, service loyalty and switching costs (1998)On the relationship between p…Why Satisfied Customers Defect (1996)Why Satisfied Customers DefectUnderstanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Linking perceived value and loyalty in location‐based mobile services (2005)Brand relationships through brand reputation and brand tribalism (2008)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Review of Psychometric theory (2nd ed.). (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)Relationship quality as a predictor of B2B customer loyalty (2006)Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty (2009)Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours: A structural equation modelling approach (2012)Designing qualitative research (1989)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Whence Consumer Loyalty? (1999)Why customers stay: reasons and consequences of inertia in financial services (2004)Impact of Personal Orientation on Luxury-Brand Purchase Value: An International Investigation (2005)Drivers of customer satisfaction with public transport services (2015)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Customer repurchase intention (2003)Perceived value of the purchase of a tourism product (2005)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Measuring Marketing Productivity: Current Knowledge and Future Directions (2004)Customer engagement: the construct, antecedents, and consequences (2016)E‐satisfaction and e‐loyalty: A contingency framework (2003)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Testing for competence rather than for "intelligence." (1973)Assessment for Learning in Higher Education (2012)Fatores associados ao comportamento da população durante o isolamento social na pandemia de COVID-19 (2020)Tecnologia da Informação e Marketing: como obter clientes e mercados (1995)Desenvolvimento e validação fatorial da Escala de Relacionamento com Clientes (ERC) (2010)CUSTOMER RELATIONSHIP MANAGEMENT SCALE FOR THE B2C MARKET: A CROSS-CULTURAL COMPARISON (2017)
this work references cited by second hop

References

  • 2010Como Elaborar Projetos de Pesquisa33,468 cited
  • 1996Why Satisfied Customers Defect818 cited
  • 2002The mismanagement of customer loyalty.769 cited
  • 1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective767 cited
  • 2001The contribution of emotional satisfaction to consumer loyalty649 cited
  • 1998On the relationship between perceived service quality, service loyalty and switching costs585 cited
  • 2004Antecedents and consequences of brand loyalty: An empirical study463 cited
  • 2002MARKETING DE RELACIONAMENTO167 cited
  • 2002From prisoners to apostles: a typology of repeat buyers and loyal customers in service businesses124 cited

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