References

• 1991The theory of planned behavior90,729 cited
• 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.7,609 cited
• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
• 2003Service Management: Operations, Strategy, Information Technology1,083 cited
• 2018Big data in tourism research: A literature review1,073 cited
• 2006Customer Metrics and Their Impact on Financial Performance916 cited
• 2009Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend880 cited
• 1993The Constructive Approach in Management Accounting Research.705 cited
• 2008From Text to Codings702 cited
• 2020COVID-19 Generation: A Conceptual Framework of the Consumer Behavioral Shifts to Be Caused by the COVID-19 Pandemic447 cited
• 2008DINESCAPE: A Scale for Customers' Perception of Dining Environments372 cited
• 2021Psychological factors and consumer behavior during the COVID-19 pandemic312 cited
• 2010Predictors of Relationship Quality and Loyalty in the Chain Restaurant Industry288 cited
• 2021