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Value cocreation and codestruction in artificial intelligence-enabled service interactions: literature review and research agenda
16 references·0 citing·44 second hop
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(1995)Meta-analysis of Observational Studies in Epidemiology A Proposal for Reporting (2000)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement (2009)Digital Mental Health Interventions for Depression, Anxiety, and Enhancement of Psychological Well-Being Among College Students: Systematic Review (2019)Preferred reporting items for systematic reviews and meta‐analyses in ecology and evolutionary biology: a PRISMA extension (2021)Revealing the theoretical basis of gamification: A systematic review and analysis of theory in research on gamification, serious games and game-based learning (2021)The Internationalization Process of the Firm—A Model of Knowledge Development and Increasing Foreign Market Commitments (1977)The Eclectic Paradigm of International Production: A Restatement and Some Possible Extensions (1988)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)The art of writing literature review: What do we know and what do we need to know? 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References

  • 1983The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields38,372 cited
  • 2009Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement37,549 cited
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  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2018How to Do a Systematic Review: A Best Practice Guide for Conducting and Reporting Narrative Reviews, Meta-Analyses, and Meta-Syntheses2,546 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 2016Service-dominant logic 20251,365 cited
  • 2011Contextualization and value-in-context: How context frames exchange1,162 cited
  • 2019Gradual Internationalization vs Born-Global/International new venture models1,142 cited
  • 2019Technological disruptions in services: lessons from tourism and hospitality960 cited
  • 2011Co-creation and co-destruction: A practice-theory based study of interactive value formation899 cited
  • 2010Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic886 cited
  • 2018Customer experience challenges: bringing together digital, physical and social realms

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849 cited
  • 2017“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers778 cited
  • 2018Business intelligence and big data in hospitality and tourism: a systematic literature review438 cited
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