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How Do Repeat Domestic Tourists Cope with Evolving Railway Stationscapes? A Marketing-Based Exploration Using Servicescape and Onboarding Concepts
16 references·0 citing·48 second hop
How Do Repeat Domestic Tourists Cope with Evolving Railway Stationscapes? 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By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Naturalistic inquiry (1985)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)Qualitative research: deductive and inductive approaches to data analysis (2018)An approach to environmental psychology (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Advances in Consumer Research (2025)Basics of Qualitative Research (1992)Basics of Qualitative Research (1992)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Consumer Culture Theory (CCT): Twenty Years of Research (2005)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Digital transformation: A multidisciplinary reflection and research agenda (2019)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)A Pattern Language (1977)Travel demand and the 3Ds: Density, diversity, and design (1997)Travel and the Built Environment (2010)The 15-minute city: Urban planning and design efforts toward creating sustainable neighborhoods (2022)The Metaverse as a Virtual Form of Smart Cities: Opportunities and Challenges for Environmental, Economic, and Social Sustainability in Urban Futures (2022)Smart cities and sustainable development goals (SDGs): A systematic literature review of co-benefits and trade-offs (2023)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Qualitative Research: A Guide to Design and Implementation (2009)Qualitative Content Analysis (2014)Qualitative Inquiry and Research Design: Choosing Among Five Approaches (2015)Defining digital transformation: Results from expert interviews (2019)Grounded theory research: A design framework for novice researchers (2019)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)Service-dominant logic 2025 (2016)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Understanding Service Convenience (2002)Evolving to a New Dominant Logic for Marketing (2003)Trust and Reputation in the Sharing Economy: The Role of Personal Photos on Airbnb (2015)A World of Standards but not a Standard World: Toward a Sociology of Standards and Standardization (2010)Theory Construction in Qualitative Research (2012)Tackling Grand Challenges Pragmatically: Robust Action Revisited (2015)
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References

  • 2012Seeking Qualitative Rigor in Inductive Research15,374 cited
  • 2022The Coding Manual for Qualitative Researchers10,936 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,877 cited
  • 1994Analysis and Interpretation of Qualitative Data in Consumer Research3,091 cited
  • 2006On Justification2,713 cited
  • 2021Introducing the “15-Minute City”: Sustainability, Resilience and Place Identity in Future Post-Pandemic Cities2,341 cited
  • 2004Identity Ambiguity and Change in the Wake of a Corporate Spin-off2,228 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,789 cited
  • 1991Image Differences between Prospective, First-Time, and Repeat Visitors to the Lower Rio Grande Valley1,645 cited
  • 2009Understanding consumer acceptance of mobile payment services: An empirical analysis1,295 cited
  • 2020Customer experience: fundamental premises and implications for research1,095 cited
  • 2005Travel Anxiety and Intentions to Travel Internationally: Implications of Travel Risk Perception1,012 cited

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2016
Creating Enduring Customer Value
944 cited
  • 2010A customer‐dominant logic of service792 cited
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