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Identifying key features of Islamic mobile apps through fuzzy Kano’s model
16 references·0 citing·41 second hop
Identifying key features of Islamic mobile apps through fuzzy Kano’s model (2025)Identifying key features of Islamic mobil…Marketing research on Mobile apps: past, present and future (2021)Marketing research on Mobile …Creating High‐Impact Literature Reviews: An Argument for ‘Integrative Reviews’ (2020)Creating High‐Impact Literatu…No assemblage required: On pursuing original consumer culture theory (2018)No assemblage required: On pu…The Implications of Offering Free Versions for the Performance of Paid Mobile Apps (2017)The Implications of Offering …Exploring gender differences in Islamic mobile banking acceptance (2014)Exploring gender differences …Combining fuzzy AHP and fuzzy Kano to optimize product varieties for smart cameras: A zero-one integer programming perspective (2014)Combining fuzzy AHP and fuzzy…IPA–Kano model: A new tool for categorising and diagnosing service quality attributes (2012)IPA–Kano model: A new tool fo…Geometric proportions: The underlying structure of design process for Islamic geometric patterns (2012)Geometric proportions: The un…A new fuzzy concept approach for Kano’s model (2008)A new fuzzy concept approach …Consumer Culture Theory (CCT): Twenty Years of Research (2005)Consumer Culture Theory (CCT)…Customer focused service development in practice – A case study at Scandinavian Airlines System (SAS) (1999)Customer focused service deve…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…How to delight your customers (1996)How to delight your customersKANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)KANO’S METHODS FOR UNDERSTAND…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Fuzzy sets (1965)Fuzzy setsZero defections: quality comes to services. (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Putting the Service-Profit Chain to Work (1994)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Fuzzy sets (1996)Typology of Kano models: a critical review of literature and proposition of a revised model (2013)Sustainable supplier selection under must-be criteria through Fuzzy inference system (2019)Research on the influence of after-sales service quality factors on customer satisfaction (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Literature review on service quality in hospitality and tourism (1984-2014) (2017)The Motivation to Work (2017)An IPA-Kano model for classifying and diagnosing airport service attributes (2020)Wearable Sensing Devices: Towards the Development of a Personalized System for Construction Safety and Health Risk Mitigation (2021)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Quality function deployment: A literature review (2002)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Possessions and the Extended Self (1988)Evolving to a New Dominant Logic for Marketing (2003)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The Interpretation of Cultures (2017)Social Identity Theory and the Organization (1989)Social Identity Theory and the Organization (1989)The Social Identity Theory of Intergroup Behavior (2004)Management Research that Makes a Difference: Broadening the Meaning of Impact (2020)Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR) (2021)About and beyond leading uniqueness and belongingness: A systematic review of inclusive leadership research (2022)The theory of planned behavior (1991)User Acceptance of Information Technology: Toward A Unified View1 (2003)Diffusion of Innovations 1 (2019)The role of digitalization in business and management: a systematic literature review (2023)Digital transformation: A multidisciplinary perspective and future research agenda (2024)Driving Mobile App User Engagement Through Gamification (2024)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)
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References

  • 1965Fuzzy sets68,735 cited
  • 2005Consumer Culture Theory (CCT): Twenty Years of Research3,752 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,151 cited
  • 1996How to delight your customers872 cited
  • 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
  • 2020Creating High‐Impact Literature Reviews: An Argument for ‘Integrative Reviews’497 cited
  • 2021Marketing research on Mobile apps: past, present and future245 cited
  • 2008A new fuzzy concept approach for Kano’s model177 cited
  • 2012IPA–Kano model: A new tool for categorising and diagnosing service quality attributes137 cited
  • 2017The Implications of Offering Free Versions for the Performance of Paid Mobile Apps127 cited
  • 1999Customer focused service development in practice – A case study at Scandinavian Airlines System (SAS)92 cited
  • 2012Geometric proportions: The underlying structure of design process for Islamic geometric patterns87 cited
  • 2014Exploring gender differences in Islamic mobile banking acceptance75 cited
  • 2018No assemblage required: On pursuing original consumer culture theory

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75 cited
  • 2014Combining fuzzy AHP and fuzzy Kano to optimize product varieties for smart cameras: A zero-one integer programming perspective69 cited
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