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Customer participation behavior and customer citizenship behavior in hotels: Testing co-production and value-in-use as mediators
16 references·0 citing·39 second hop
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling43,453 cited
  • 2018When to use and how to report the results of PLS-SEM33,063 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It16,216 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1963Towards an understanding of inequity.5,146 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 1968Modern Factor Analysis.1,854 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,675 cited
  • 2016Service-dominant logic 20251,365 cited
  • 2014Value co-creation: concept and measurement1,218 cited
  • 2011Service as business logic: implications for value creation and marketing895 cited

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2017
What is co-creation? An interactional creation framework and its implications for value creation
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