SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Do employees and customers understand their new roles for collaborative value co-creation in technology-driven service settings?
16 references·0 citing·44 second hop
Do employees and customers understand their new roles for collaborative value co-creation in technology-driven service settings? (2025)Do employees and customers understand the…On the costs of digital entrepreneurship: Role conflict, stress, and venture performance in digital platform-based ecosystems (2019)On the costs of digital entre…“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)“Service Encounter 2.0”: An i…How Technology Is Changing Work and Organizations (2016)How Technology Is Changing Wo…Theory of value co-creation: a systematic literature review (2014)Theory of value co-creation: …The Service Revolution and the Transformation of Marketing Science (2014)The Service Revolution and th…MANAGING VALUE CO-CREATION IN THE TOURISM INDUSTRY (2013)MANAGING VALUE CO-CREATION IN…Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work (2011)Reconfiguring Boundary Relati…Work stressors, role-based performance, and the moderating influence of organizational support. (2009)Work stressors, role-based pe…Managing the co-creation of value (2007)Managing the co-creation of v…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…ROLE CONFLICT, AMBIGUITY, AND OVERLOAD: A 21-NATION STUDY. (1995)ROLE CONFLICT, AMBIGUITY, AND…Psychological empowerment: Issues and illustrations (1995)Psychological empowerment: Is…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Measuring the Involvement Construct (1985)On the Evaluation of Structural Equation Models (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Measuring business model innovation: conceptualization, scale development, and proof of performance (2016)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Consumer Culture Theory (CCT): Twenty Years of Research (2005)Service-dominant logic: continuing the evolution (2007)Brand value co-creation in a digitalized world: An integrative framework and research implications (2015)Managing Co‐creation Design: A Strategic Approach to Innovation (2015)What is co-creation? An interactional creation framework and its implications for value creation (2017)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Customer Engagement (2011)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Self-Efficacy: The Exercise of Control (1999)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Automation, Algorithms, and Beyond: Why Work Design Matters More Than Ever in a Digital World (2019)Leadership matters in crisis-induced digital transformation: how to lead service employees effectively during the COVID-19 pandemic (2020)Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors (2021)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Co-creation experiences: The next practice in value creation (2004)Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value (2010)Service Research Priorities in a Rapidly Changing Context (2015)Customer experience challenges: bringing together digital, physical and social realms (2018)Rising with the machines: A sociotechnical framework for bringing artificial intelligence into the organization (2020)Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review (2021)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Social capital and health promotion: a review (2000)Bystander education: Bringing a broader community perspective to sexual violence prevention (2003)A Social Capital Framework for the Study of Institutional Agents and Their Role in the Empowerment of Low-Status Students and Youth (2010)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1995Psychological empowerment: Issues and illustrations2,315 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,675 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2016How Technology Is Changing Work and Organizations1,181 cited
  • 2014Theory of value co-creation: a systematic literature review884 cited
  • 2017“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers778 cited
  • 2014The Service Revolution and the Transformation of Marketing Science576 cited
  • 1995ROLE CONFLICT, AMBIGUITY, AND OVERLOAD: A 21-NATION STUDY.569 cited
  • 2011Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work423 cited
  • 2013MANAGING VALUE CO-CREATION IN THE TOURISM INDUSTRY312 cited
  • 2009Work stressors, role-based performance, and the moderating influence of organizational support.309 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2019On the costs of digital entrepreneurship: Role conflict, stress, and venture performance in digital platform-based ecosystems292 cited
  • Cited by

    No citing works inside the corpus for this window.