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From reviews to constructs: Using LLMs to model customer satisfaction in platform-based services
16 references·0 citing·46 second hop
From reviews to constructs: Using LLMs to model customer satisfaction in platform-based services (2025)From reviews to constructs: Using LLMs to…Why do people use food delivery apps (FDA)? A uses and gratification theory perspective (2019)Why do people use food delive…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Convergent validity assessment of formatively measured constructs in PLS-SEM (2018)Convergent validity assessmen…Pipelines, platforms, and the new rules of strategy (2016)Pipelines, platforms, and the…Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Consumer experiences, attitud…A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective (2012)Guidelines for choosing betwe…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…The evolution and future of national customer satisfaction index models (2001)The evolution and future of n…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction (1999)A Dynamic Model of Customers’…Word-Of-Mouth Communications: a Motivational Analysis (1998)Word-Of-Mouth Communications:…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Satisfaction: a behavioral perspective on the consumer (2010)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research (2017)Partial Least Squares Structural Equation Modeling (2021)Progress in partial least squares structural equation modeling use in marketing research in the last decade (2022)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial Least Squares Structural Equation Modeling (2017)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
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  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2012Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective1,751 cited
  • 1999A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction1,126 cited
  • 2001The evolution and future of national customer satisfaction index models1,069 cited
  • 2016Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services912 cited
  • 1998Word-Of-Mouth Communications: a Motivational Analysis823 cited
  • 2016Pipelines, platforms, and the new rules of strategy812 cited
  • 2019

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Why do people use food delivery apps (FDA)? A uses and gratification theory perspective
612 cited
  • 2018Convergent validity assessment of formatively measured constructs in PLS-SEM566 cited
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