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Foundations and Implications of a Proposed Unified Services Theory
12 references·16 citing·39 second hop
Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications of a Propose…Whither Services Marketing? (2004)Whither Services Marketing?Understanding and Managing the Services Supply Chain (2004)Understanding and Managing th…The future of competition: co-creating unique value with customers (2004)The future of competition: co…The Four Service Marketing Myths (2004)The Four Service Marketing My…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Welcome to the experience economy. (1998)Welcome to the experience eco…Customer contributions and roles in service delivery (1997)Customer contributions and ro…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Service Positioning through Structural Change (1987)Service Positioning through S…Zero Quality Control: Source Inspection and the Poka-Yoke System (1986)Zero Quality Control: Source …Designing services that deliver (1984)Designing services that deliv…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…The association between supply chain structure and transparency: A large‐scale empirical study (2021)The association between suppl…Servitization: A contemporary thematic review of four major research streams (2019)Servitization: A contemporary…The effect of atmosphere on customer engagement in upscale hotels: An application of S-O-R paradigm (2018)The effect of atmosphere on c…Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices (2016)Technology-enabled value co-c…Why do servitized firms fail? A risk-based explanation (2015)Why do servitized firms fail?…Services, industry evolution, and the competitive strategies of product firms (2014)Services, industry evolution,…Service triads: A research agenda for buyer–supplier–customer triads in business services (2014)Service triads: A research ag…Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance (2012)Customer co-creation of trave…The customer experience: a road‐map for improvement (2011)The customer experience: a ro…Toward a Science of Service Systems (2010)Toward a Science of Service S…Service-Dominant Logic (2010)Service-Dominant LogicAn Interdisciplinary Perspective on IT Services Management and Service Science (2010)An Interdisciplinary Perspect…Triads in Services Outsourcing: Bridge, Bridge Decay and Bridge Transfer* (2009)Triads in Services Outsourcin…Service, services and products: rethinking operations strategy (2009)Service, services and product…Service Science, Management, Engineering, and Design (SSMED) (2009)Service Science, Management, …The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Development as Freedom (1999)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Development as Freedom (2009)Defining gamification (2012)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Breaking Free from Product Marketing (1977)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)The Structure of Scientific Revolutions (1963)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)Recent Attribution Research in Consumer Behavior: A Review and New Directions (1988)Organization and Customer: Managing Design and Coordination of Services (1989)A descriptive model of the consumer co-production process (2007)Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic (2010)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Co-creation experiences: The next practice in value creation (2004)Managing the co-creation of value (2007)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)Communication and Control Processes in the Delivery of Service Quality (1988)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)The cornerstones of competitive advantage: A resource‐based view (1993)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 2004The future of competition: co-creating unique value with customers2,174 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 1984Designing services that deliver1,272 cited
  • 2004Whither Services Marketing?1,242 cited
  • 1997Customer contributions and roles in service delivery968 cited
  • 1987Service Positioning through Structural Change928 cited
  • 2004Understanding and Managing the Services Supply Chain636 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 1986Zero Quality Control: Source Inspection and the Poka-Yoke System573 cited

Cited by

  • 2008The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value732 cited
  • 2012Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance693 cited
  • 2019Servitization: A contemporary thematic review of four major research streams

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

485 cited
  • 2014Services, industry evolution, and the competitive strategies of product firms480 cited
  • 2011The customer experience: a road‐map for improvement349 cited
  • 2016Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices311 cited
  • 2009Service, services and products: rethinking operations strategy280 cited
  • 2015Why do servitized firms fail? A risk-based explanation274 cited
  • 2010Service-Dominant Logic264 cited
  • 2010An Interdisciplinary Perspective on IT Services Management and Service Science251 cited
  • 2018The effect of atmosphere on customer engagement in upscale hotels: An application of S-O-R paradigm247 cited
  • 2009Triads in Services Outsourcing: Bridge, Bridge Decay and Bridge Transfer*236 cited
  • 2014Service triads: A research agenda for buyer–supplier–customer triads in business services229 cited
  • 2021The association between supply chain structure and transparency: A large‐scale empirical study225 cited
  • 2009Service Science, Management, Engineering, and Design (SSMED)206 cited
  • 2010Toward a Science of Service Systems201 cited