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A Conceptual Model of Service Exchange in Service-Dominant Logic
15 references·1 citing·42 second hop
A Conceptual Model of Service Exchange in Service-Dominant Logic (2010)A Conceptual Model of Service Exchange in…The service system is the basic abstraction of service science (2009)The service system is the bas…Toward a conceptual foundation for service science: Contributions from service-dominant logic (2008)Toward a conceptual foundatio…Succeeding through service innovation : a service perspective for education, research, business and government (2008)Succeeding through service in…Service system fundamentals: Work system, value chain, and life cycle (2008)Service system fundamentals: …From goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…Steps toward a science of service systems (2007)Steps toward a science of ser…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Service systems, service scientists, SSME, and innovation (2006)Service systems, service scie…Policy-Level Specifications in REA Enterprise Information Systems (2006)Policy-Level Specifications i…A research manifesto for services science (2006)A research manifesto for serv…Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Clarifying Business Models: O…The Four Service Marketing Myths (2004)The Four Service Marketing My…The business model ontology a proposition in a design science approach (2004)The business model ontology a…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…An ontological analysis of the economic primitives of the extended-REA enterprise information architecture (2002)An ontological analysis of th…Towards an Ontological Foundation of Service Dominant Logic (2011)Towards an Ontological Founda…An Inquiry into the Nature and Causes of the Wealth of Nations (1776)Service-dominant logic: continuing the evolution (2007)Coproduction of healthcare service (2015)Progress and prospects for event tourism research (2015)Influencers on Instagram: Antecedents and consequences of opinion leadership (2018)Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)The Economic Institutions of Capitalism (1987)Theory of value co-creation: a systematic literature review (2014)Actor engagement as a microfoundation for value co-creation (2016)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)The Nature of the Firm (1937)A resource‐based view of the firm (1984)The balanced scorecard : measures that drive performance (1992)Business Model Innovation: Opportunities and Barriers (2009)Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers (2010)The Business Model: Recent Developments and Future Research (2011)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Whither Services Marketing? (2004)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)The balanced scorecard--measures that drive performance. (1992)Strategic alignment: Leveraging information technology for transforming organizations (1999)A literature and practice review to develop sustainable business model archetypes (2013)Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009)Innovation and Skills (2010)The service revolution and its marketing implications: service logic vs service-dominant logic (2014)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2005Clarifying Business Models: Origins, Present, and Future of the Concept3,354 cited
  • 2004The business model ontology a proposition in a design science approach1,931 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2006A research manifesto for services science1,053 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
  • 2009The service system is the basic abstraction of service science786 cited
  • 2008Toward a conceptual foundation for service science: Contributions from service-dominant logic575 cited
  • 2006Service systems, service scientists, SSME, and innovation539 cited
  • 2008Service system fundamentals: Work system, value chain, and life cycle326 cited
  • 2002An ontological analysis of the economic primitives of the extended-REA enterprise information architecture295 cited
  • 2008Succeeding through service innovation : a service perspective for education, research, business and government265 cited
  • 2006Policy-Level Specifications in REA Enterprise Information Systems

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  • 2011Towards an Ontological Foundation of Service Dominant Logic9 cited