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SECONDARY CRISIS COMMUNICATION ON SOCIAL MEDIA: THE ROLE OF CORPORATE RESPONSE AND SOCIAL INFLUENCE IN PRODUCT-HARM CRISIS
16 references·0 citing·43 second hop
SECONDARY CRISIS COMMUNICATION ON SOCIAL MEDIA: THE ROLE OF CORPORATE RESPONSE AND SOCIAL INFLUENCE IN PRODUCT-HARM CRISIS (2014)SECONDARY CRISIS COMMUNICATION ON SOCIAL …Social media? Get serious! Understanding the functional building blocks of social media (2011)Social media? Get serious! Un…Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)Is the medium the message? 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(2004)Electronic word-of-mouth via …Effects of Brand Local and Nonlocal Origin on Consumer Attitudes in Developing Countries (2000)Effects of Brand Local and No…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Normative Influences on Impulsive Buying Behavior (1995)Normative Influences on Impul…The Influence of Familial and Peer-Based Reference Groups on Consumer Decisions (1992)The Influence of Familial and…Measurement of Consumer Susceptibility to Interpersonal Influence (1989)Measurement of Consumer Susce…Handbook of Interpersonal Communication (1985)Handbook of Interpersonal Com…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Students and Housewives: Differences in Susceptibility to Reference Group Influence (1977)Students and Housewives: Diff…A study of normative and informational social influences upon individual judgment. (1955)A study of normative and info…Brand Loyalty: Measurement and Management (1978)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Using Online Conversations to Study Word-of-Mouth Communication (2004)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)Advances in Consumer Research (2025)Understanding Attitudes and Predicting Social Behavior (1980)Measuring the Involvement Construct (1985)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Consumer perceived value: The development of a multiple item scale (2001)The Strength of Weak Ties (1973)The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits (1999)Users of the world, unite! The challenges and opportunities of Social Media (2009)Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy (2012)Social Media in Tourism and Hospitality: A Literature Review (2013)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Society and the Adolescent Self-Image (1965)Social Capital in the Creation of Human Capital (1988)Is There Social Capital in a Social Network Site?: Facebook Use and College Students' Life Satisfaction, Trust, and Participation (2009)A 61-million-person experiment in social influence and political mobilization (2012)Motivational, emotional, and behavioral correlates of fear of missing out (2013)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Social network, social trust and shared goals in organizational knowledge sharing (2008)Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Investigating the impact of social media advertising features on customer purchase intention (2018)The psychology of interpersonal relations. (1958)On the Evaluation of Structural Equation Models (1988)Electronic word-of-mouth in hospitality and tourism management (2007)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Helping Crisis Managers Protect Reputational Assets (2002)Crisis and Emergency Risk Communication as an Integrative Model (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)The Bases of Social Power (1986)A Focus Theory of Normative Conduct: A Theoretical Refinement and Reevaluation of the Role of Norms in Human Behavior (1991)Social Influence: Compliance and Conformity (2004)Impulse buying: Modeling its precursors (1998)The Influence of Culture on Consumer Impulsive Buying Behavior (2002)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2007The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites9,932 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2011Social media? Get serious! Understanding the functional building blocks of social media4,968 cited
  • 1955A study of normative and informational social influences upon individual judgment.4,815 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 1989Measurement of Consumer Susceptibility to Interpersonal Influence2,228 cited
  • 1995Normative Influences on Impulsive Buying Behavior1,941 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 2008Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation1,728 cited
  • 2000Effects of Brand Local and Nonlocal Origin on Consumer Attitudes in Developing Countries1,184 cited
  • 1985Handbook of Interpersonal Communication1,108 cited
  • 1992The Influence of Familial and Peer-Based Reference Groups on Consumer Decisions919 cited
  • 2011Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media

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785 cited
  • 1977Students and Housewives: Differences in Susceptibility to Reference Group Influence746 cited
  • 2011A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication677 cited
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