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Dienstleistungsmanagement als unternehmerische Herausforderung — Eine Einführung in das Handbuch
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Dienstleistungsmanagement als unternehmerische Herausforderung — Eine Einführung in das Handbuch (1998)Dienstleistungsmanagement als unternehmer…Journal of the Academy of Marketing Science (2013)Journal of the Academy of Mar…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Qualitätsmanagement für Dienstleistungen (2010)Qualitätsmanagement für Diens…Kundenzufriedenheit: Konzepte- Methoden- Erfahrungen (2008)Kundenzufriedenheit: Konzepte…Wirtschaftlichkeit des Qualitätsmanagements (1998)Wirtschaftlichkeit des Qualit…Marketing : Grundlagen marktorientierter Unternehmensführung : Konzepte - Instrumente - Praxisbeispiele ; mit neuer Fallstudie VW Golf (1998)Marketing : Grundlagen markto…Kundenbindungsmanagement – Eine Einführung in die theoretischen und praktischen Problemstellungen (1998)Kundenbindungsmanagement – Ei…The antecedents of consumer expectations of services: an empirical study across four industries (1997)The antecedents of consumer e…Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…A cross‐sectional test of the effect and conceptualization of service value (1997)A cross‐sectional test of the…Relationship Marketing: The Strategy Continuum (1995)Relationship Marketing: The S…Handwörterbuch des Marketing (1995)Handwörterbuch des MarketingManagement : eine verhaltenswissenschaftliche Perspektive (1991)Management : eine verhaltensw…Zero defections: quality comes to services. (1990)Zero defections: quality come…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The importance of brand equity to customer loyalty (2004)Perceived value: a critical examination of definitions, concepts and measures for the service industry (2011)The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction (2014)Strategic Management and Marketing in the Service Sector (1984)The new marketing—Developing long-term interactive relationships (1987)Marketing service relationships: the role of commitment (1998)Managing stakeholders a Tourism Planning Model (1999)Core value‐based corporate brand building (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The balanced scorecard : measures that drive performance (1992)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A New Product Growth for Model Consumer Durables (1969)Production, Information Costs and Economic Organization (1996)A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation. (1999)Role Identity, Organizational Experiences, and Volunteer Performance (2000)Student Evaluations of Teaching: An Exploratory Study of the Faculty Response (2000)Building brand relationships online: A comparison of two interactive applications (2002)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Inter‐organizational logistics systems in flexible production networks (2000)Moderne Dienstleistungen am Arbeitsmarkt (2004)Characteristics of Voluntary Sports Clubs Management: a Sociological Perspective (2008)The cornerstones of competitive advantage: A resource‐based view (1993)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Kundennähe, Kundenzufriedenheit und Kundenbindung bei Dienstleistungsunternehmen (1998)Using New Media for Customer Interaction: A Challenge for Relationship Marketing (2000)Food-Related Lifestyle: A Segmentation Approach to European Food Consumers (2001)
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References

  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1990Zero defections: quality comes to services.5,373 cited
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  • 1998Kundenbindungsmanagement – Eine Einführung in die theoretischen und praktischen Problemstellungen250 cited
  • 2008Kundenzufriedenheit: Konzepte- Methoden- Erfahrungen244 cited
  • 1998Marketing : Grundlagen marktorientierter Unternehmensführung : Konzepte - Instrumente - Praxisbeispiele ; mit neuer Fallstudie VW Golf210 cited
  • 2010Qualitätsmanagement für Dienstleistungen166 cited
  • 1997The antecedents of consumer expectations of services: an empirical study across four industries

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  • 1998Wirtschaftlichkeit des Qualitätsmanagements107 cited
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