SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Interaktive Wertschöpfung durch Dienstleistungen – Eine Einführung in die theoretischen und praktischen Problemstellungen
16 references·0 citing·47 second hop
Interaktive Wertschöpfung durch Dienstleistungen – Eine Einführung in die theoretischen und praktischen Problemstellungen (2015)Interaktive Wertschöpfung durch Dienstlei…Exchange and Power in Social Life (2017)Exchange and Power in Social …The sharing economy: Why people participate in collaborative consumption (2015)The sharing economy: Why peop…Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer Engagement: Explorin…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Exploring customer brand engagement: definition and themes (2011)Exploring customer brand enga…Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…The Process of Customer Engagement: A Conceptual Framework (2008)The Process of Customer Engag…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The loyalty effect: The hidde…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Psychological and implied contracts in organizations (1989)Psychological and implied con…Social penetration: The development of interpersonal relationships (1973)Social penetration: The devel…Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The Social Psychology of Organizations. (1979)Research in Organizational Behavior. (1986)PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE. (1997)Commitment in the workplace: toward a general model (2001)Reciprocation of perceived organizational support. (2001)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer engagement in online brand communities: a social media perspective (2015)Social media in marketing: A review and analysis of the existing literature (2017)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)You are what you can access: Sharing and collaborative consumption online (2013)Collaborative consumption: determinants of satisfaction and the likelihood of using a sharing economy option again (2015)Circular business models: A review (2020)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)
this work references cited by second hop

References

  • 2017Exchange and Power in Social Life15,909 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1989Psychological and implied contracts in organizations3,695 cited
  • 2015The sharing economy: Why people participate in collaborative consumption3,436 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1973Social penetration: The development of interpersonal relationships2,836 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2012Customer Engagement: Exploring Customer Relationships Beyond Purchase2,086 cited
  • 1996The loyalty effect: The hidden force behind growth, profits, and lasting value1,430 cited
  • 2008The Process of Customer Engagement: A Conceptual Framework

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,365 cited
  • 2011Exploring customer brand engagement: definition and themes1,335 cited
  • Cited by

    No citing works inside the corpus for this window.