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A Classification Framework of Value Co-creation in Electronic and Mobile Services
16 references·1 citing·31 second hop
A Classification Framework of Value Co-creation in Electronic and Mobile Services (2014)A Classification Framework of Value Co-cr…Value co-creation in service logic: A critical analysis (2011)Value co-creation in service …Social media? Get serious! Understanding the functional building blocks of social media (2011)Social media? Get serious! Un…Service, value networks and learning (2009)Service, value networks and l…The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…Fundamentals of service science (2007)Fundamentals of service scien…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…A research manifesto for services science (2006)A research manifesto for serv…Open Innovation: The New Imperative for Creating and Profiting from Technology (2003)Open Innovation: The New Impe…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Mass customization: Literature review and research directions (2001)Mass customization: Literatur…The emerging role of electronic marketplaces on the Internet (1998)The emerging role of electron…Customer contributions and roles in service delivery (1997)Customer contributions and ro…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Decision-Making Approach to Selecting Optimal Platform of Service Variants (2016)Decision-Making Approach to S…Increasing returns and the new world of business. (1996)An Exploratory Study of the Emerging Role of Electronic Intermediaries (1997)Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)Building Effective Online Marketplaces with Institution-Based Trust (2004)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)The Strength of Weak Ties (1973)The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits (1999)Users of the world, unite! The challenges and opportunities of Social Media (2009)A New Dimension of Health Care: Systematic Review of the Uses, Benefits, and Limitations of Social Media for Health Communication (2013)Social Media in Tourism and Hospitality: A Literature Review (2013)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Institutions and axioms: an extension and update of service-dominant logic (2015)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Business Model Innovation: Opportunities and Barriers (2009)The Business Model: Recent Developments and Future Research (2011)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2003Open Innovation: The New Imperative for Creating and Profiting from Technology9,367 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2011Social media? Get serious! Understanding the functional building blocks of social media4,968 cited
  • 2007Managing the co-creation of value3,467 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 1998The emerging role of electronic marketplaces on the Internet1,379 cited
  • 2007Fundamentals of service science1,359 cited
  • 2001Mass customization: Literature review and research directions1,311 cited
  • 2006A research manifesto for services science1,053 cited
  • 2009Service, value networks and learning983 cited
  • 1997Customer contributions and roles in service delivery968 cited

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2008
The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value
732 cited

Cited by

  • 2016Decision-Making Approach to Selecting Optimal Platform of Service Variants4 cited