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HRM: a driving force for service quality in five-star hotels in Cyprus
16 references·0 citing·50 second hopsampled
HRM: a driving force for service quality in five-star hotels in Cyprus (2014)HRM: a driving force for service quality …Advances in Career Theory and Research: A Critical Review and Agenda for Future Exploration (2009)Advances in Career Theory and…High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective (2007)High-Performance Human Resour…The Making of the Motivated Strategies for Learning Questionnaire (2005)The Making of the Motivated S…Managing Managerial Identities: Organizational Fragmentation, Discourse and Identity Struggle (2003)Managing Managerial Identitie…HIGH-INVOLVEMENT WORK PRACTICES, TURNOVER, AND PRODUCTIVITY: EVIDENCE FROM NEW ZEALAND. (2001)HIGH-INVOLVEMENT WORK PRACTIC…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Focus Groups as Qualitative Research (1997)Focus Groups as Qualitative R…THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)THE IMPACT OF HUMAN RESOURCE …SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)PSYCHOLOGICAL, EMPOWERMENT IN…The methodology of Focus Groups: the importance of interaction between research participants (1994)The methodology of Focus Grou…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…HUMAN RESOURCE MANAGEMENT AND INDUSTRIAL RELATIONS[1] (1987)HUMAN RESOURCE MANAGEMENT AND…Case Research in Marketing: Opportunities, Problems, and a Process (1985)Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods (1986)Focus Groups: A Practical Guide for Applied Research (1989)Focus Groups in Social Research (2001)The qualitative research interview (2006)Self-Reports in Organizational Research: Problems and Prospects (1986)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Talent management: A critical review (2006)Strategic human resource practices and innovation performance — The mediating role of knowledge management capacity (2008)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)The balanced scorecard : measures that drive performance (1992)DOES STAKEHOLDER ORIENTATION MATTER? THE RELATIONSHIP BETWEEN STAKEHOLDER MANAGEMENT MODELS AND FIRM FINANCIAL PERFORMANCE. (1999)The Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development (1999)Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System (2004)The Presentation of Self in Everyday Life. (1956)Identity : Youth and Crisis. 1968 (1968)The Nature of Managerial Work (1974)Identity Matters: Reflections on the Construction of Identity Scholarship in Organization Studies (2007)WHO WILL LEAD AND WHO WILL FOLLOW? A SOCIAL PROCESS OF LEADERSHIP IDENTITY CONSTRUCTION IN ORGANIZATIONS. (2010)Distributed Leadership in Organizations: A Review of Theory and Research (2011)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)On the Evaluation of Structural Equation Models (1988)Self‐determination theory and work motivation (2005)The Essential Impact of Context on Organizational Behavior (2006)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Focus Groups: A Practical Guide for Applied Research (1989)Focus Groups (1996)Methods of data collection in qualitative research: interviews and focus groups (2008)The Discovery of Grounded Theory (2017)The use of focus group discussion methodology: Insights from two decades of application in conservation (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)
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References

  • 1997Focus Groups as Qualitative Research8,856 cited
  • 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,411 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1994The methodology of Focus Groups: the importance of interaction between research participants3,859 cited
  • 1996THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS.3,153 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2001HIGH-INVOLVEMENT WORK PRACTICES, TURNOVER, AND PRODUCTIVITY: EVIDENCE FROM NEW ZEALAND.1,738 cited
  • 2003Managing Managerial Identities: Organizational Fragmentation, Discourse and Identity Struggle1,689 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2007High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective1,482 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • 1987HUMAN RESOURCE MANAGEMENT AND INDUSTRIAL RELATIONS[1]

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1,352 cited
  • 2009Advances in Career Theory and Research: A Critical Review and Agenda for Future Exploration1,074 cited
  • 2005The Making of the Motivated Strategies for Learning Questionnaire1,024 cited
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