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Service Systems for Value Co-Creation
16 references·1 citing·43 second hop
Service Systems for Value Co-Creation (2013)Service Systems for Value Co-CreationValue co-creation in service logic: A critical analysis (2011)Value co-creation in service …It's all B2B…and beyond: Toward a systems perspective of the market (2010)It's all B2B…and beyond: Towa…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…Theory Building From Cases: Opportunities And Challenges (2007)Theory Building From Cases: O…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Managing the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Market Orientation and the Learning Organization (1995)Market Orientation and the Le…Management. Tasks, Responsibilities, Practices. (1975)Management. Tasks, Responsibi…A Generic Concept of Marketing (1972)A Generic Concept of MarketingBusiness Opportunity Identification through Dynamic Information Management in Collaborative Business Ventures (2013)Business Opportunity Identifi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Customer Engagement (2011)Institutions and axioms: an extension and update of service-dominant logic (2015)Firm Resources and Sustained Competitive Advantage (1991)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)The Theory of Economic Development (2003)Firm resources and sustained competitive advantage (2004)A framework of sustainable supply chain management: moving toward new theory (2008)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Overcoming the Service Paradox in Manufacturing Companies (2005)The servitization of manufacturing (2009)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Service-dominant logic: reactions, reflections and refinements (2006)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1991)Socioemotional Wealth in Family Firms (2012)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)The Modern Corporation: Origins, Evolution, Attributes. (1981)Strategy and Structure: (1986)Customer-led and market-oriented: let’s not confuse the two (1998)
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References

  • 2007Theory Building From Cases: Opportunities And Challenges16,654 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1995Market Orientation and the Learning Organization4,379 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1975Management. Tasks, Responsibilities, Practices.2,132 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 2010It's all B2B…and beyond: Toward a systems perspective of the market1,454 cited
  • 1972A Generic Concept of Marketing1,427 cited
  • 2008

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Exploring the financial consequences of the servitization of manufacturing
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  • 2013Business Opportunity Identification through Dynamic Information Management in Collaborative Business Ventures11 cited