SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Driving customer equity : linking customer lifetime value to strategic marketing decisions
16 references·11 citing·43 second hop
Driving customer equity : linking customer lifetime value to strategic marketing decisions (2001)Driving customer equity : linking custome…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…An Examination of Selected Marketing Mix Elements and Brand Equity (2000)An Examination of Selected Ma…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)Strategic Brand Management: B…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…The Voice of the Customer (1993)The Voice of the CustomerPrice Perceptions and Consumer Shopping Behavior: A Field Study (1993)Price Perceptions and Consume…Valuation: Measuring and managing the value of companies (1992)Valuation: Measuring and mana…Conventional wisdom on measurement: A structural equation perspective. (1991)Conventional wisdom on measur…Consumer Evaluations of Brand Extensions (1990)Consumer Evaluations of Brand…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…International Marketing and Purchasing of Industrial Goods: An Interaction Approach (1982)International Marketing and P…Individual Choice Behavior (1962)Individual Choice BehaviorValue Appropriation and Firm Shareholder Value: Role of Advertising and Receivables Management (2019)Value Appropriation and Firm …The moderating impact of emotions on customer equity drivers and loyalty intentions (2017)The moderating impact of emot…The Impact of Integration Quality on Customer Equity in Data Driven Omnichannel Services Marketing (2017)The Impact of Integration Qua…Impact of Country-of-origin Image on Brand Equity: A Study on Durable Products in India (2014)Impact of Country-of-origin I…Customers' relational models as determinants of customer engagement value (2014)Customers' relational models …Commitment, Loyalty And Customer Lifetime Value: Investigating The Relationships Among Key Determinants (2010)Commitment, Loyalty And Custo…Modeling customer equity, SERVQUAL, and ethnocentrism: a Vietnamese case study (2009)Modeling customer equity, SER…Is personalization of services always a good thing? Exploring the role of technology‐mediated personalization (TMP) in service relationships (2009)Is personalization of service…People Equity: A New Paradigm for Measuring and Managing Human Capital (2006)People Equity: A New Paradigm…The CRM Process: Its Measurement and Impact on Performance (2004)The CRM Process: Its Measurem…Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy (2002)Driving Customer Equity: How …An Inventory for Measuring Depression (1961)The CES-D Scale (1977)Structural Equations with Latent Variables. (1991)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)qgraph : Network Visualizations of Relationships in Psychometric Data (2012)The psychology of interpersonal relations. (1958)Strategic Brand Concept-Image Management (1986)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Developing and validating a multidimensional consumer-based brand equity scale (2001)Brands and Branding: Research Findings and Future Priorities (2006)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Transformative capacity: Continual structuring by intertemporal technology transfer (1994)Is performance driven by industry‐or firm‐specific factors? A new look at the evidence (2002)Does Corporate Social Responsibility Influence Firm Performance of Indian Companies? (2010)An interactive activation model of context effects in letter perception: I. An account of basic findings. (1981)Discrete Choice Methods with Simulation (2001)Risk Aversion and Incentive Effects (2002)
this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1997Strategic Brand Management: Building, Measuring, and Managing Brand Equity4,788 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1991Conventional wisdom on measurement: A structural equation perspective.3,610 cited
  • 2000An Examination of Selected Marketing Mix Elements and Brand Equity3,370 cited
  • 1990Consumer Evaluations of Brand Extensions3,266 cited
  • 1962Individual Choice Behavior2,469 cited
  • 1992Valuation: Measuring and managing the value of companies2,261 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 1993The Voice of the Customer1,969 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 1982International Marketing and Purchasing of Industrial Goods: An Interaction Approach

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,943 cited
  • 1993Price Perceptions and Consumer Shopping Behavior: A Field Study1,774 cited
  • Cited by

    • 2009Is personalization of services always a good thing? Exploring the role of technology‐mediated personalization (TMP) in service relationships105 cited
    • 2004The CRM Process: Its Measurement and Impact on Performance75 cited
    • 2010Commitment, Loyalty And Customer Lifetime Value: Investigating The Relationships Among Key Determinants68 cited
    • 2019Value Appropriation and Firm Shareholder Value: Role of Advertising and Receivables Management64 cited
    • 2002Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy58 cited
    • 2014Customers' relational models as determinants of customer engagement value58 cited
    • 2017The Impact of Integration Quality on Customer Equity in Data Driven Omnichannel Services Marketing49 cited
    • 2009Modeling customer equity, SERVQUAL, and ethnocentrism: a Vietnamese case study35 cited
    • 2017The moderating impact of emotions on customer equity drivers and loyalty intentions32 cited
    • 2006People Equity: A New Paradigm for Measuring and Managing Human Capital28 cited
    • 2014Impact of Country-of-origin Image on Brand Equity: A Study on Durable Products in India21 cited