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Going Virtual — Blueprinting als Basis des Prozessmanagements von E-Service-Anbietern
16 references·0 citing·33 second hop
Going Virtual — Blueprinting als Basis des Prozessmanagements von E-Service-Anbietern (2002)Going Virtual — Blueprinting als Basis de…The Quarterly Journal of Economics (2024)The Quarterly Journal of Econ…Die grenzenlose Unternehmung (2001)Die grenzenlose UnternehmungInformation Rules: A Strategic Guide to the Network Economy (2000)Information Rules: A Strategi…Bundling Information Goods: Pricing, Profits, and Efficiency (1999)Bundling Information Goods: P…Grundlagen der Dienstleistungsproduktion (1998)Grundlagen der Dienstleistung…The economics of electronic commerce (1997)The economics of electronic c…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…„Augenblicke der Wahrheit“ in der Dienstleistungserstellung — Ihre Relevanz und ihre Messung mit Hilfe der Kontaktpunkt-Analyse (1995)„Augenblicke der Wahrheit“ in…European Journal of Marketing (1993)European Journal of MarketingGrundprobleme und Entwicklungstendenzen des Dienstleistungs-Marketing (1989)Grundprobleme und Entwicklung…Service Positioning through Structural Change (1987)Service Positioning through S…The Service encounter : managing employee/customer interaction in service businesses (1985)The Service encounter : manag…Services Marketing: People, Technology, Strategy (1984)Services Marketing: People, T…Dienstleistungs-Marketing : Erkenntnisse und praktische Beispiele (1983)Dienstleistungs-Marketing : E…How to Design a Service (1982)How to Design a ServiceThe Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Market for "Lemons": Qual…Breaking Free from Product Marketing (1977)Designing services that deliver (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Anomalies: Saving, Fungibility, and Mental Accounts (1990)Two-Sided Network Effects: A Theory of Information Product Design (2005)Platform Envelopment (2010)Digital Economics (2019)Consumer responses to compensation, speed of recovery and apology after a service failure (2004)Understanding Organization-Customer Links in Service Settings (2005)Managing brands and customer engagement in online brand communities (2013)Value‐adding partnerships and co‐opetition models in the grocery industry (2003)Leadership excellence (2005)Management von Netzwerkorganisationen - Zum Stand der Forschung (2007)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Intermediation and electronic markets: aggregation and pricing in internet commerce (1998)Building trust in online auction markets through an economic incentive mechanism (2003)Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)Value creation in E‐business (2001)Business Models, Business Strategy and Innovation (2009)From Strategy to Business Models and onto Tactics (2010)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)The Evolution of Cooperation (1981)Corporate financing and investment decisions when firms have information that investors do not have (1984)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)A Theory of Fairness, Competition, and Cooperation (1999)Boys will be Boys: Gender, Overconfidence, and Common Stock Investment (2001)The Skill Content of Recent Technological Change: An Empirical Exploration (2003)
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References

  • 1970The Market for "Lemons": Quality Uncertainty and the Market Mechanism22,977 cited
  • 2024The Quarterly Journal of Economics7,176 cited
  • 2000Information Rules: A Strategic Guide to the Network Economy4,394 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1999Bundling Information Goods: Pricing, Profits, and Efficiency1,107 cited
  • 1982How to Design a Service1,077 cited
  • 1984Services Marketing: People, Technology, Strategy1,058 cited
  • 1987Service Positioning through Structural Change928 cited
  • 2001Die grenzenlose Unternehmung830 cited
  • 1997The economics of electronic commerce657 cited
  • 1993European Journal of Marketing586 cited
  • 1985The Service encounter : managing employee/customer interaction in service businesses503 cited
  • 1998Grundlagen der Dienstleistungsproduktion244 cited
  • 1989Grundprobleme und Entwicklungstendenzen des Dienstleistungs-Marketing179 cited
  • 1983Dienstleistungs-Marketing : Erkenntnisse und praktische Beispiele128 cited
  • 1995„Augenblicke der Wahrheit“ in der Dienstleistungserstellung — Ihre Relevanz und ihre Messung mit Hilfe der Kontaktpunkt-Analyse

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