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Integrating the Kano model, AHP and planning matrix

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References

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1972Principles of Marketing5,587 cited
1984Attractive Quality and Must-Be Quality3,436 cited
1988The House of Quality2,266 cited
1993The Voice of the Customer1,969 cited
1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
2012Quality function deployment1,105 cited
1995Quality Function Deployment: How to Make QFD Work for You970 cited
1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
1998Customer, consumer and user involvement in product development: A framework and a review of selected methods483 cited
2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
2002Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods260 cited
2001Translating customers’ voices into operations requirements ‐ A QFD application in higher education177 cited
1993The Qfd Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment

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102 cited

1997Step-by-Step QFD: Customer-Driven Product Design, Second Edition93 cited

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