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Why consumers hesitate to shop online
16 references·16 citing·48 second hopsampled
Why consumers hesitate to shop online (2006)Why consumers hesitate to shop onlineHedonic shopping motivations (2003)Hedonic shopping motivationsConsumer patronage and risk perceptions in Internet shopping (2003)Consumer patronage and risk p…Understanding Service Convenience (2002)Understanding Service Conveni…Consumer Perceptions of Privacy and Security Risks for Online Shopping (2001)Consumer Perceptions of Priva…Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes (2000)Consumer choice behavior in o…Consumer perceived risk: conceptualisations and models (1999)Consumer perceived risk: conc…Impulse buying: Modeling its precursors (1998)Impulse buying: Modeling its …Impulse buying: Modeling its precursors (1998)Impulse buying: Modeling its …Determining Where to Shop: Fixed and Variable Costs of Shopping (1998)Determining Where to Shop: Fi…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…A Model of Perceived Risk and Intended Risk-Handling Activity (1994)A Model of Perceived Risk and…An Empirical Test of a Model of External Search for Automobiles (1991)An Empirical Test of a Model …Analyzing Decision Making: Metric Conjoint Analysis (1989)Analyzing Decision Making: Me…A Theoretical Model for the Study of Product Importance Perceptions (1983)A Theoretical Model for the S…Why Do People Shop? (1972)Why Do People Shop?Exploring the influences of personal attitudes on the intention of continuing online grocery shopping after the COVID-19 pandemic (2023)Exploring the influences of p…Online Grocery Shopping in Germany: Assessing the Impact of COVID-19 (2022)Online Grocery Shopping in Ge…Adoption and Usage of E-Grocery Shopping: A Context-Specific UTAUT2 Model (2021)Adoption and Usage of E-Groce…What factors affect Chinese consumers’ online grocery shopping? Product attributes, e-vendor characteristics and consumer perceptions (2020)What factors affect Chinese c…Switching Intention from Traditional to Online Groceries Using the Moderating Effect of Gender in Indonesia (2020)Switching Intention from Trad…Online grocery shopping adoption: do personality traits matter? (2020)Online grocery shopping adopt…How the Covid-19 Pandemic Is Changing Online Food Shopping Human Behaviour in Italy (2020)How the Covid-19 Pandemic Is …The Gender Effect on Consumer Attitudes Toward Payment Methods: The Case of Online Chinese Customers (2019)The Gender Effect on Consumer…Lady first? The gender difference in the influence of service quality on online consumer behavior (2019)Lady first? The gender differ…Elucidating the Behavior of Consumers toward Online Grocery Shopping: The Role of Shopping Orientation (2018)Elucidating the Behavior of C…Incorporating online shopping into travel demand modelling: challenges, progress, and opportunities (2017)Incorporating online shopping…E-fulfillment dimensions and its influence on customers in e-tailing: a critical review (2017)E-fulfillment dimensions and …CONSUMER BEHAVIOUR DURING ONLINE GROCERY SHOPPING (2016)CONSUMER BEHAVIOUR DURING ONL…Mobile coupons: what to offer, to whom, and where? (2015)Mobile coupons: what to offer…Experimental analysis of consumer channel-mix use (2012)Experimental analysis of cons…Who are the online grocers? (2009)Who are the online grocers?Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Naturalistic inquiry (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer Experience Management in Retailing: An Organizing Framework (2009)Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)An empirical examination of factors influencing the intention to use mobile payment (2009)Measuring consumer perceptions of online shopping convenience (2013)Advances in Consumer Research (2025)A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Forty-five years of Journal of Business Research: A bibliometric analysis (2019)Perceived Risk and Consumer Decision-Making: The Case of Telephone Shopping (1964)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Internet versus bricks-and-mortar retailers: An investigation into intangibility and its consequences (2005)Determinants of Online Privacy Concern and Its Influence on Privacy Protection Behaviors Among Young Adolescents (2009)Factors influencing intention to use e-government services among citizens in Malaysia (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Brand trust in the context of consumer loyalty (2001)Understanding consumer acceptance of mobile payment services: An empirical analysis (2009)Judgment under Uncertainty: Heuristics and Biases (1975)Judgment Under Uncertainty: Heuristics and Biases. (1984)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Dimensions of Consumer Expertise (1987)Constructive Consumer Choice Processes (1998)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)American Economic Review (2019)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Congruency of scent and music as a driver of in-store evaluations and behavior (2001)The Influence of Culture on Consumer Impulsive Buying Behavior (2002)Consumer Search: An Extended Framework (1986)Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective (1990)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2003Hedonic shopping motivations2,290 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 1994A Model of Perceived Risk and Intended Risk-Handling Activity2,037 cited
  • 2002Understanding Service Convenience1,613 cited
  • 1999Consumer perceived risk: conceptualisations and models1,582 cited
  • 2003Consumer patronage and risk perceptions in Internet shopping1,412 cited
  • 1998Impulse buying: Modeling its precursors1,401 cited
  • 2001Consumer Perceptions of Privacy and Security Risks for Online Shopping1,179 cited
  • 1972Why Do People Shop?1,065 cited
  • 2000Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes968 cited
  • 1983A Theoretical Model for the Study of Product Importance Perceptions898 cited
  • 1998Impulse buying: Modeling its precursors895 cited
  • 1998Determining Where to Shop: Fixed and Variable Costs of Shopping590 cited
  • 1991An Empirical Test of a Model of External Search for Automobiles569 cited

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  • 1989Analyzing Decision Making: Metric Conjoint Analysis569 cited
  • Cited by

    • 2020How the Covid-19 Pandemic Is Changing Online Food Shopping Human Behaviour in Italy227 cited
    • 2020What factors affect Chinese consumers’ online grocery shopping? Product attributes, e-vendor characteristics and consumer perceptions99 cited
    • 2022Online Grocery Shopping in Germany: Assessing the Impact of COVID-1988 cited
    • 2021Adoption and Usage of E-Grocery Shopping: A Context-Specific UTAUT2 Model83 cited
    • 2017E-fulfillment dimensions and its influence on customers in e-tailing: a critical review79 cited
    • 2020Online grocery shopping adoption: do personality traits matter?66 cited
    • 2017Incorporating online shopping into travel demand modelling: challenges, progress, and opportunities65 cited
    • 2020Switching Intention from Traditional to Online Groceries Using the Moderating Effect of Gender in Indonesia60 cited
    • 2018Elucidating the Behavior of Consumers toward Online Grocery Shopping: The Role of Shopping Orientation56 cited
    • 2009Who are the online grocers?45 cited
    • 2015Mobile coupons: what to offer, to whom, and where?41 cited
    • 2023Exploring the influences of personal attitudes on the intention of continuing online grocery shopping after the COVID-19 pandemic36 cited
    • 2012Experimental analysis of consumer channel-mix use34 cited
    • 2016CONSUMER BEHAVIOUR DURING ONLINE GROCERY SHOPPING34 cited
    • 2019Lady first? The gender difference in the influence of service quality on online consumer behavior33 cited
    • 2019The Gender Effect on Consumer Attitudes Toward Payment Methods: The Case of Online Chinese Customers32 cited