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Market Segmentation Based on Customers' Post-Purchase Performance Evaluation
16 references·1 citing·50 second hop
Market Segmentation Based on Customers' Post-Purchase Performance Evaluation (2003)Market Segmentation Based on Customers' P…The Expectancy-Disconfirmation Paradigm: A Critique (2001)The Expectancy-Disconfirmatio…Revisiting importance–performance analysis (2001)Revisiting importance–perform…Market Segmentation (2001)Market SegmentationEvaluating Different Bases for Market Segmentation (2001)Evaluating Different Bases fo…The use of quality expectations to segment a service market (2000)The use of quality expectatio…CULTURAL AND HERITAGE TOURISM: IDENTIFYING NICHES FOR INTERNATIONAL TRAVELERS (1998)CULTURAL AND HERITAGE TOURISM…Customer satisfaction and customer behavior: The differential role of brand and category expectations (1996)Customer satisfaction and cus…Segmenting the U.S. Travel Market According to Benefits Realized (1994)Segmenting the U.S. Travel Ma…The Role of Post-Experience Comparison Standards in the Evaluation of Unfamiliar Services (1992)The Role of Post-Experience C…Advances in Consumer Research (1992)Advances in Consumer ResearchA Benefit-based Segmentation of a Nonresident Summer Travel Market (1992)A Benefit-based Segmentation …Successful Needs/Benefits Segmentation: A User′s Guide (1989)Successful Needs/Benefits Seg…Market Segmentation: A Review (1987)Market Segmentation: A ReviewSeasonal Segmentation of the Tourism Market Using a Benefit Segmentation Framework (1984)Seasonal Segmentation of the …Some Practical Considerations in Market Segmentation (1978)Some Practical Considerations…Issues and Advances in Segmentation Research (1978)Issues and Advances in Segmen…Benefit segmentation of potential wellbeing tourists (2011)Benefit segmentation of poten…Product Differentiation and Market Segmentation as Alternative Marketing Strategies (1956)Customer relationship management (CRM) in e-government: a relational perspective (2004)Market Segmentation in Practice: Review of Empirical Studies, Methodological Assessment, and Agenda for Future Research (2008)Increasing sample size compensates for data problems in segmentation studies (2015)Motivations for Leisure (1980)Destination Segmentation: A Recommended Two-Step Approach (2009)Cafeteria Use by Students and Effect of Selection Attributes on Satisfaction (2019)Clustering nature-based tourists by activity. 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(1943)Motivations for pleasure vacation (1979)Understanding Attitudes and Predicting Social Behavior (1980)Experiential Cultural Tourism: Museums & the Marketing of the New Romanticism of Evoked Authenticity (2001)Experiential Cultural Tourism: Museums & the Marketing of the New Romanticism of Evoked Authenticity (2001)The Educational Benefits of Travel Experiences (2013)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)TOURISTS' EVALUATIONS OF DESTINATION IMAGE, SATISFACTION, AND FUTURE BEHAVIORAL INTENTIONS—THE CASE OF MAURITIUS (2009)Destination brand experience and visitor behavior: Testing a scale in the tourism context (2014)Components of cultural tourists’ experiences in destinations (2015)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)The Concept of Information Overload - A Review of Literature from Organization Science, Accounting, Marketing, MIS, and Related Disciplines (2004) (2008)
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References

  • 1992Advances in Consumer Research2,915 cited
  • 1978Issues and Advances in Segmentation Research921 cited
  • 2001Revisiting importance–performance analysis788 cited
  • 1987Market Segmentation: A Review384 cited
  • 1992A Benefit-based Segmentation of a Nonresident Summer Travel Market281 cited
  • 2001The Expectancy-Disconfirmation Paradigm: A Critique209 cited
  • 1994Segmenting the U.S. Travel Market According to Benefits Realized195 cited
  • 1984Seasonal Segmentation of the Tourism Market Using a Benefit Segmentation Framework138 cited
  • 2001Market Segmentation130 cited
  • 2001Evaluating Different Bases for Market Segmentation123 cited
  • 1978Some Practical Considerations in Market Segmentation112 cited
  • 2000The use of quality expectations to segment a service market112 cited
  • 1998CULTURAL AND HERITAGE TOURISM: IDENTIFYING NICHES FOR INTERNATIONAL TRAVELERS104 cited
  • 1996Customer satisfaction and customer behavior: The differential role of brand and category expectations75 cited
  • 1989Successful Needs/Benefits Segmentation: A User′s Guide61 cited
  • 1992

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The Role of Post-Experience Comparison Standards in the Evaluation of Unfamiliar Services
56 cited

Cited by

  • 2011Benefit segmentation of potential wellbeing tourists93 cited