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Towards a Core Integrative Framework for Complex Engineering Service Systems
16 references·1 citing·41 second hop
Towards a Core Integrative Framework for Complex Engineering Service Systems (2011)Towards a Core Integrative Framework for …Capital: A Critique of Political Economy (2020)Capital: A Critique of Politi…Welcome to the experience economy (2019)Welcome to the experience eco…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Value creation in E‐business (2001)Value creation in E‐businessCustomer value: The next source for competitive advantage (1997)Customer value: The next sour…The value concept and relationship marketing (1996)The value concept and relatio…Modularity, flexibility, and knowledge management in product and organization design (1996)Modularity, flexibility, and …The role of product architecture in the manufacturing firm (1995)The role of product architect…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Management. Tasks, Responsibilities, Practices. (1975)Management. Tasks, Responsibi…Objective Knowledge, an Evolutionary Approach. (1973)Objective Knowledge, an Evolu…Discretion and complexity in customer focused environments (2012)Discretion and complexity in …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Advertising as Information (1974)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)Business Model Innovation: Opportunities and Barriers (2009)Business Models, Business Strategy and Innovation (2009)The Business Model: Recent Developments and Future Research (2011)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The machine that changed the world (1992)Mass customization: The new frontier in business competition (1999)An Introduction to Varieties of Capitalism (2001)Varieties of Capitalism (2001)The governance of global value chains (2005)PRODUCT DESIGN AND DEVELOPMENT (2018)Phenomenography ? Describing conceptions of the world around us (1981)Computer Support for Knowledge-Building Communities (1994)Learning by Expanding (2014)Exploring the financial consequences of the servitization of manufacturing (2008)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)Millennial Capitalism: First Thoughts on a Second Coming (2000)Coloniality of Power, Eurocentrism, and Latin America (2008)Spectacles of migrant ‘illegality’: the scene of exclusion, the obscene of inclusion (2013)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2020Capital: A Critique of Political Economy9,870 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2001Value creation in E‐business5,565 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1973Objective Knowledge, an Evolutionary Approach.3,770 cited
  • 1995The role of product architecture in the manufacturing firm2,892 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1996Modularity, flexibility, and knowledge management in product and organization design2,494 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1975Management. Tasks, Responsibilities, Practices.2,132 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1993From value chain to value constellation: designing interactive strategy.

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  • 2012Discretion and complexity in customer focused environments16 cited