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Sectoral Heterogeneity in New Service Development: An Exploratory Study of Service Types and Success Factors
16 references·12 citing·46 second hop
Sectoral Heterogeneity in New Service Development: An Exploratory Study of Service Types and Success Factors (2013)Sectoral Heterogeneity in New Service Dev…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Research Methods for the Social Sciences (2007)Research Methods for the Soci…Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies (2005)Innovation in the service sec…Whither Services Marketing? (2004)Whither Services Marketing?A customer‐oriented new service development process (2002)A customer‐oriented new servi…Innovative versus incremental new business services: Different keys for achieving success (2001)Innovative versus incremental…Sectoral Patterns Of Technological Change In Services (2000)Sectoral Patterns Of Technolo…New service development: a review of the literature and annotated bibliography (1998)New service development: a re…PDMA Research on New Product Development Practices: Updating Trends and Benchmarking Best Practices (1997)PDMA Research on New Product …Management of Innovation in Services (1997)Management of Innovation in S…Integrating R&D and Marketing: A Review and Analysis of the Literature (1996)Integrating R&D and Marketing…Success and Failure in New Industrial Services (1989)Success and Failure in New In…Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)Sectoral patterns of technica…Meta-Analysis: Cumulating Research Findings across Studies (1984)Meta-Analysis: Cumulating Res…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Where does the customer fit in a service operation? (1979)Where does the customer fit i…The Role of Context in Qualitative Case Study Research: Understanding Service Innovation (2022)The Role of Context in Qualit…Factors that influence service innovation: a systematic approach and a categorization proposal (2022)Factors that influence servic…The ambivalent role of monetary sales incentives in service innovation selling (2021)The ambivalent role of moneta…Service innovation management in a modern economy: Insights on the interplay between firms’ innovative culture and project-level success factors (2021)Service innovation management…Can Leaders’ Humility Enhance Project Management Effectiveness? Interactive Effect of Top Management Support (2021)Can Leaders’ Humility Enhance…Harnessing innovation success in hotels: the interplay among key drivers of new service performance (2020)Harnessing innovation success…Cross-country differences in new service development (2019)Cross-country differences in …Innovation at the Service Encounter in Knowledge Intensive Business Services: Antecedents and Boundary Conditions (2018)Innovation at the Service Enc…Comparative Evaluation of BSC-Based New Service Development Competencies in Turkish Banking Sector with the Integrated Fuzzy Hybrid MCDM Using Content Analysis (2018)Comparative Evaluation of BSC…Application and performance impact of stage–gate systems – the role services in the firm’s business focus (2018)Application and performance i…Does one size fit all? New service development across different types of services (2017)Does one size fit all? New se…The Impact of Information Technology and the Alignment between Business and Service Innovation Strategy on Service Innovation Performance (2016)The Impact of Information Tec…Economic Welfare and the Allocation of Resources for Invention (1962)An Evolutionary Theory of Economic Change. (1983)The Resurgence of Regional Economies, Ten Years Later (1995)The Theory of the Growth of the Firm (1995)The Social Shaping of Technology (1996)The entrepreneurial state: debunking public vs. private sector myths (2014)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)National Systems of Innovation: Towards a Theory of Innovation and Interactive Learning (1992)The ‘National System of Innovation’ in historical perspective (1995)Innovation management measurement: A review (2006)Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation (2007)Organizational innovation: The challenge of measuring non-technical innovation in large-scale surveys (2008)The Structure of Scientific Revolutions (1963)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)Organizational Strategy, Structure, and Process (1978)Organizational Culture and Leadership (1986)Organizational culture and leadership (1993)From Embedded Knowledge to Embodied Knowledge: New Product Development as Knowledge Management (1998)Market Orientation, Creativity, and New Product Performance in High-Technology Firms (2004)Research on Innovation: A Review and Agenda for Marketing Science (2006)Evolving to a New Dominant Logic for Marketing (2003)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)A resource‐based view of the firm (1984)The Theory of Economic Development (2003)A review of innovation research in tourism (2009)Stage-gate systems: A new tool for managing new products (1990)The Voice of the Customer (1993)A critical look at technological innovation typology and innovativeness terminology: a literature review (2002)Making it safe: the effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams (2006)A Framework for Analyzing Customer Service Orientations in Manufacturing (1989)Quality and effectiveness in Web-based customer support systems (2002)New measurement scales for evaluating perceptions of the technology‐mediated customer service experience (2004)Child/adolescent behavioral and emotional problems: Implications of cross-informant correlations for situational specificity. (1987)Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)
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References

  • 1984Sectoral patterns of technical change: Towards a taxonomy and a theory6,106 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 1997PDMA Research on New Product Development Practices: Updating Trends and Benchmarking Best Practices1,490 cited
  • 1996Integrating R&D and Marketing: A Review and Analysis of the Literature1,300 cited
  • 2004Whither Services Marketing?1,242 cited
  • 1984Meta-Analysis: Cumulating Research Findings across Studies1,199 cited
  • 2005Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies858 cited
  • 1979Where does the customer fit in a service operation?834 cited
  • 1997Management of Innovation in Services816 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2001Innovative versus incremental new business services: Different keys for achieving success673 cited
  • 2002A customer‐oriented new service development process600 cited
  • 2000Sectoral Patterns Of Technological Change In Services479 cited
  • 1989Success and Failure in New Industrial Services

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

436 cited
  • 2007Research Methods for the Social Sciences419 cited
  • Cited by

    • 2018Comparative Evaluation of BSC-Based New Service Development Competencies in Turkish Banking Sector with the Integrated Fuzzy Hybrid MCDM Using Content Analysis68 cited
    • 2021Service innovation management in a modern economy: Insights on the interplay between firms’ innovative culture and project-level success factors57 cited
    • 2017Does one size fit all? New service development across different types of services49 cited
    • 2021The ambivalent role of monetary sales incentives in service innovation selling40 cited
    • 2020Harnessing innovation success in hotels: the interplay among key drivers of new service performance38 cited
    • 2016The Impact of Information Technology and the Alignment between Business and Service Innovation Strategy on Service Innovation Performance34 cited
    • 2021Can Leaders’ Humility Enhance Project Management Effectiveness? Interactive Effect of Top Management Support30 cited
    • 2018Application and performance impact of stage–gate systems – the role services in the firm’s business focus29 cited
    • 2018Innovation at the Service Encounter in Knowledge Intensive Business Services: Antecedents and Boundary Conditions23 cited
    • 2022Factors that influence service innovation: a systematic approach and a categorization proposal16 cited
    • 2019Cross-country differences in new service development15 cited
    • 2022The Role of Context in Qualitative Case Study Research: Understanding Service Innovation13 cited