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Cited by

• 2015Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature753 cited
• 2013THE MANAGEMENT OF CHANGE IN PUBLIC ORGANIZATIONS: A LITERATURE REVIEW508 cited
• 2011Talking About Government368 cited
• 2018Which Clients are Deserving of Help? A Theoretical Model and Experimental Test336 cited
• 2013A Public Service Gap: Capturing contexts in a comparative approach of street-level bureaucracy322 cited
• 2013Standing on the Shoulders of Giants: How Do We Combine the Insights of Multiple Theories in Public Policy Studies?274 cited
• 2011‘Street‐level Bureaucracy’ Revisited: The Changing Face of Frontline Discretion in Adult Social Care in England216 cited
• 2011Accountability in Governance Networks: An Assessment of Public, Private, and Nonprofit Emergency Management Practices Following Hurricane Katrina206 cited
• 2015‘And the rest is implementation.’ Comparing approaches to what happens in policy processes beyond Great Expectations150 cited
• 2014What happens on the ground: Persistent issues in implementation research146 cited
• 2012Prostitution as Morality Politics or Why It Is Exceedingly Difficult To Design and Sustain Effective Prostitution Policy143 cited
• 2016The Strategic Action Field Framework for Policy Implementation Research134 cited
• 2013Dimensions of Discretion: Specifying the Object of Street-Level Bureaucracy Research