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Convergence Marketing: Strategies for Reaching the New Hybrid Consumer
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  • 2004Whose Identity Is It Anyway? Consumer Representation in the Age of Database Marketing148 cited
  • 2007Mobile customer relationship management: underlying issues and challenges85 cited
  • 2005Managing electronic commerce retail transaction costs for customer value75 cited
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  • 2009Beyond e-business models: the road to virtual worlds53 cited
  • 2018Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies41 cited
  • 2005Marketing Theory and Practice36 cited
  • 2004A web-based system for analyzing the voices of call center customers in the service industry31 cited
  • 2005Attracting and Retaining Online Buyers20 cited
  • 2004The Drivers of E-tailers' Price Levels16 cited
  • 2009The Effect of Cross-Channel Price Dis/parity on Ethicality Evaluations and Purchase Intent: The Moderating Role of Price Frame15 cited
  • 2019Technology as an Emerging Educational Tool for Tourism Information Sourcing: A Content Analysis 2006 to 2018

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