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What is the Role of Knowledge Management in Establishing the Effectiveness of Public Welfare Services?
16 references·1 citing·33 second hop
What is the Role of Knowledge Management in Establishing the Effectiveness of Public Welfare Services? (2014)What is the Role of Knowledge Management …Performance Measurement: Challenges for Tomorrow* (2011)Performance Measurement: Chal…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Adopting a service logic in manufacturing (2010)Adopting a service logic in m…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Steps toward a science of service systems (2007)Steps toward a science of ser…Fundamentals of service science (2007)Fundamentals of service scien…The Performance Prism: The Scorecard for Measuring and Managing Business Success (2003)The Performance Prism: The Sc…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…A framework for supply chain performance measurement (2003)A framework for supply chain …Designing, implementing and updating performance measurement systems (2000)Designing, implementing and u…Information management for the intelligent organization (2nd ed.): the art of scanning the environment (1999)Information management for th…Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Brainpower (1997)Intellectual Capital: Realizi…The Knowledge-Creating Company (1995)The Knowledge-Creating CompanyThe balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The performance measurement manifesto. (1991)The performance measurement m…Effects of knowledge management on the management of health and social care: a systematic literature review (2021)Effects of knowledge manageme…From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)What is the Right Supply Chain for Your Product (1997)Performance measures and metrics in a supply chain environment (2001)Performance measurement for green supply chain management (2005)A literature review and a case study of sustainable supply chains with a focus on metrics (2012)Supply chain resilience: Conceptualization and scale development using dynamic capability theory (2017)Logistics and Supply Chain Management (2021)The performance measurement revolution: why now and what next? (1999)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)Performance implications of strategic performance measurement in financial services firms (2003)Intellectual capital literature review (2000)Assessing knowledge assets: a review of the models used to measure intellectual capital (2001)A Knowledge Accessing Theory of Strategic Alliances (2003)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)It's all B2B…and beyond: Toward a systems perspective of the market (2010)Service Research Priorities in a Rapidly Changing Context (2015)Service-dominant logic 2025 (2016)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Toward a knowledge‐based theory of the firm (1996)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)
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References

  • 1995The Knowledge-Creating Company17,992 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 1997Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Brainpower3,070 cited
  • 2003A framework for supply chain performance measurement2,193 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2007Fundamentals of service science1,359 cited
  • 1991The performance measurement manifesto.1,295 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2000Designing, implementing and updating performance measurement systems1,143 cited
  • 2003The Performance Prism: The Scorecard for Measuring and Managing Business Success1,031 cited
  • 2011Performance Measurement: Challenges for Tomorrow*692 cited
  • 1999Information management for the intelligent organization (2nd ed.): the art of scanning the environment

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369 cited
  • 2010Adopting a service logic in manufacturing286 cited
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    • 2021Effects of knowledge management on the management of health and social care: a systematic literature review33 cited