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Current Issues and Conceptualizations of Service Quality in the Recreation Sport Industry

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References

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1996A measure of service quality for retail stores: Scale development and validation1,921 cited
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1984How to measure service orientation.469 cited
1994MODELS OF ORGANIZATION AND TOTAL QUALITY MANAGEMENT: A COMPARISON AND CRITICAL EVALUATION464 cited
1992

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The Consumption of Performance

358 cited

1994A revised view of service quality dimensions: An empirical investigation253 cited

Cited by

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2011The influence of consumer's event quality perception on destination image120 cited
2013The influence of event quality on revisit intention61 cited
2010Rethinking perceived service quality: An alternative to hierarchical and multidimensional models55 cited
2009The impact of internal marketing on the perception of service quality in retail banking: A Ghanaian case50 cited
2009Why and how service quality perceptions impact consumer responses46 cited
2012In Pursuit of Understanding What Drives Fan Satisfaction45 cited
2016Service quality models in the context of the fitness industry40 cited
2009Dimensions of Market Demand Associated with Taekwondo Schools in North America: Development of a Scale36 cited
2022A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements33 cited
2014The impact of event quality on fan satisfaction and game attendance in the context of professional soccer in Iran29 cited
2010An Application of Fuzzy Logic to Service Quality Research: A Case of Fitness Service27 cited
2021Dimensions of Service Quality in Health-Fitness Clubs in China26 cited
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