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Factors Influencing Word-of-Mouth Recommendations by MBA Students: An Examination of School Quality, Educational Outcomes, and Value of the MBA
13 references·10 citing·50 second hop
Factors Influencing Word-of-Mouth Recommendations by MBA Students: An Examination of School Quality, Educational Outcomes, and Value of the MBA (2008)Factors Influencing Word-of-Mouth Recomme…The relationship between personal values and perceived value of education (2007)The relationship between pers…Relationships between service quality and behavioral outcomes (2004)Relationships between service…The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour (2002)The effects of incentives, de…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Word of mouth: understanding and managing referral marketing (1998)Word of mouth: understanding …Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Word-of-Mouth Effects in Professional Services Buyer Behaviour (1994)Word-of-Mouth Effects in Prof…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Exploring the Effects of Consumers′ Dissatisfaction Level on Complaint Behaviours (1991)Exploring the Effects of Cons…A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)A Test of Services Marketing …Postpurchase communications by consumers (1989)Postpurchase communications b…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Users’ recommendation intentions for shared bike services: A social exchange theory perspective (2019)Users’ recommendation intenti…The effects of perceived brand orientation and perceived service quality in the higher education sector (2019)The effects of perceived bran…Trading off benefits and costs in higher education: A qualitative research with international incoming students (2017)Trading off benefits and cost…Factors Affecting Students’ Choice for MBA Program in Kuwait Universities (2016)Factors Affecting Students’ C…Calidad y satisfacción: el caso de la Universidad de Jaén (2016)Calidad y satisfacción: el ca…Faculty salary as a predictor of student outgoing salaries from MBA programs (2015)Faculty salary as a predictor…Linking Brand Orientation with Service Quality, Satisfaction, and Positive Word-of-Mouth: Evidence from the Higher Education Sector (2014)Linking Brand Orientation wit…Carry-over effects in perceptions of educational value (2012)Carry-over effects in percept…The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination (2011)The idiosyncratic behaviour o…Customer prioritization in higher education: targeting ‘right’ students for long-term profitability (2010)Customer prioritization in hi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Theory of Cognitive Dissonance (1957)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Vacationers and eWOM: Who Posts, and Why, Where, and What? (2010)Online engagement factors on Facebook brand pages (2013)Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)Diffusion of Innovations 1 (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Technology Readiness Index (Tri) (2000)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Marketing Research (1970)Advertising as Information (1974)An Information Processing Theory of Consumer Choice (1979)A Model of Perceived Risk and Intended Risk-Handling Activity (1994)Customers' motivations for maintaining relationships with service providers (1997)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Specification Tests in Econometrics (1978)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)The Strength of Weak Ties (1973)Understanding Attitudes and Predicting Social Behavior (1980)The effect of consumption emotions on satisfaction and word‐of‐mouth communications (2007)The business value of online consumer reviews and management response to hotel performance (2014)Explaining the internationalization of ibusiness firms (2015)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The value of value: Further excursions on the meaning and role of customer value (2011)Making sense of higher education: students as consumers and the value of the university experience (2012)Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Electronic word-of-mouth in hospitality and tourism management (2007)Advances in Consumer Research (2025)Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference (2006)Negative Word-of-Mouth Communication Intention: An Application of the Theory of Planned Behavior (2006)Determinants of the intention to participate in firm-hosted online travel communities and effects on consumer behavioral intentions (2010)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)
this work references cited by second hop

References

  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities1,550 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • 1998Word of mouth: understanding and managing referral marketing916 cited
  • 1989Postpurchase communications by consumers513 cited
  • 2002The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour392 cited
  • 2007The relationship between personal values and perceived value of education254 cited
  • 2004Relationships between service quality and behavioral outcomes199 cited
  • 1991Exploring the Effects of Consumers′ Dissatisfaction Level on Complaint Behaviours169 cited
  • 1994Word-of-Mouth Effects in Professional Services Buyer Behaviour161 cited

Cited by

  • 2011

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The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination
111 cited
  • 2014Linking Brand Orientation with Service Quality, Satisfaction, and Positive Word-of-Mouth: Evidence from the Higher Education Sector97 cited
  • 2012Carry-over effects in perceptions of educational value36 cited
  • 2016Calidad y satisfacción: el caso de la Universidad de Jaén33 cited
  • 2019The effects of perceived brand orientation and perceived service quality in the higher education sector31 cited
  • 2010Customer prioritization in higher education: targeting ‘right’ students for long-term profitability28 cited
  • 2017Trading off benefits and costs in higher education: A qualitative research with international incoming students27 cited
  • 2016Factors Affecting Students’ Choice for MBA Program in Kuwait Universities23 cited
  • 2019Users’ recommendation intentions for shared bike services: A social exchange theory perspective19 cited
  • 2015Faculty salary as a predictor of student outgoing salaries from MBA programs10 cited