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Wenn der Kunde mehr ist als Käufer und Nutzer — Motive kollaborativer Wertschöpfungsprozesse
16 references·0 citing·43 second hop
Wenn der Kunde mehr ist als Käufer und Nutzer — Motive kollaborativer Wertschöpfungsprozesse (2009)Wenn der Kunde mehr ist als Käufer und Nu…Winning the Service Game (2010)Winning the Service GameCollaborating to create: The Internet as a platform for customer engagement in product innovation (2005)Collaborating to create: The …Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Marketing, Business Processes, and Shareholder Value: An Organizationally Embedded View of Marketing Activities and the Discipline of Marketing (1999)Marketing, Business Processes…Configuring value for competitive advantage: on chains, shops, and networks (1998)Configuring value for competi…The impact of other customers on service experiences: A critical incident examination of “getting along” (1997)The impact of other customers…Customer contributions and roles in service delivery (1997)Customer contributions and ro…Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Customer Contributions to Qua…Collaborative advantage: The art of alliances (1994)Collaborative advantage: The …Agency Relationships in Marketing: A Review of the Implications and Applications of Agency and Related Theories (1992)Agency Relationships in Marke…The Economic Institutions of Capitalism (1987)The Economic Institutions of …The economic institutions of capitalism firms, markets, relational contracting (1985)The economic institutions of …Network externalities, competition, and compatibility (1985)Network externalities, compet…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Substitutes for leadership: Their meaning and measurement (1978)Substitutes for leadership: T…Role Conflict and Ambiguity in Complex Organizations (1970)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)Motivation through the design of work: test of a theory (1976)Personality and leadership: A qualitative and quantitative review. (2002)Toward a theory of spiritual leadership (2003)Leadership: Current Theories, Research, and Future Directions (2008)Building Theories from Case Study Research (1989)Qualitative Data Analysis: An Expanded Sourcebook (1994)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The Discovery of Grounded Theory (2017)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Managing the co-creation of value (2007)Customer Engagement (2011)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)A resource‐based view of the firm (1984)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)A Capability‐Based Framework for Open Innovation: Complementing Absorptive Capacity (2009)The digital entrepreneurial ecosystem (2017)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)The Interorganizational Learning Dilemma: Collective Knowledge Development in Strategic Alliances (1998)Instabilities of Strategic Alliances: An Internal Tensions Perspective (2000)Alliance Management as a Source of Competitive Advantage (2002)Competing Technologies, Increasing Returns, and Lock-In by Historical Events (1989)A Simple Model of Herd Behavior (1992)Dynamic capabilities and strategic management (1997)The Commitment-Trust Theory of Relationship Marketing (1994)A Survey of Corporate Governance (1997)The Politics, Power, and Pathologies of International Organizations (1999)Chapter 6 Institutions as a Fundamental Cause of Long-Run Growth (2005)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
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References

  • 1987The Economic Institutions of Capitalism14,787 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1985The economic institutions of capitalism firms, markets, relational contracting7,240 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1985Network externalities, competition, and compatibility6,093 cited
  • 1978Substitutes for leadership: Their meaning and measurement1,746 cited
  • 1998Configuring value for competitive advantage: on chains, shops, and networks1,632 cited
  • 1994Collaborative advantage: The art of alliances1,555 cited
  • 2005Collaborating to create: The Internet as a platform for customer engagement in product innovation1,406 cited
  • 1992Agency Relationships in Marketing: A Review of the Implications and Applications of Agency and Related Theories1,105 cited
  • 1999Marketing, Business Processes, and Shareholder Value: An Organizationally Embedded View of Marketing Activities and the Discipline of Marketing986 cited
  • 1997Customer contributions and roles in service delivery968 cited
  • 2010Winning the Service Game859 cited
  • 1996

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Customer Contributions to Quality: A Different View of the Customer-Oriented Firm
794 cited
  • 1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
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