References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
• 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
• 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
• 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
• 1995Distinguishing Service Quality and Customer Satisfaction: The Voice of the Consumer441 cited
• 1990Defining and Measuring the Quality of Customer Service418 cited
• 2009Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions335 cited
• 2010Online support service quality, online learning acceptance, and student satisfaction323 cited
• 2006Student satisfaction and quality of service in Italian universities300 cited
• 2009Service quality in higher education298 cited
• 2012Service quality in a higher education context: an integrated model222 cited
• 2000Measuring service quality at yale university’s libraries198 cited
• 1996Managing service quality in HE: is SERVQUAL the answer? Part 1