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Exploring the Role of Productivity Propensity in Frontline Employee Performance: Its Relationship with Customer Orientation and Important Outcomes
16 references·0 citing·45 second hop
Exploring the Role of Productivity Propensity in Frontline Employee Performance: Its Relationship with Customer Orientation and Important Outcomes (2014)Exploring the Role of Productivity Propen…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)CONSEQUENCES OF INDIVIDUALS' …Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Internal Benefits of Service-…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments (2000)Agency and Trust Mechanisms i…Task Performance and Contextual Performance: The Meaning for Personnel Selection Research (1997)Task Performance and Contextu…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Agency Relationships in Marketing: A Review of the Implications and Applications of Agency and Related Theories (1992)Agency Relationships in Marke…Evolutionary Personality Psychology (1991)Evolutionary Personality Psyc…Structural Equations with Latent Variables (1989)Structural Equations with Lat…The Determinants of Salesperson Performance: A Meta-Analysis (1985)The Determinants of Salespers…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Pattern and growth in personality (1961)Pattern and growth in persona…Prospect Theory: An Analysis of Decision under Risk (1979)Economic Action and Social Structure: The Problem of Embeddedness (1985)Prospect theory: An analysis of decision under risk (1988)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? 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(1988)Measuring Service Quality: A Reexamination and Extension (1992)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Coefficient Alpha and the Internal Structure of Tests (1951)Handbook of Industrial and Organizational Psychology. (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Strategic Orientation of the Firm and New Product Performance (1997)The C-OAR-SE procedure for scale development in marketing (2002)Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Positive psychology: An introduction. (2000)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
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References

  • 1989Structural Equations with Latent Variables17,500 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 2005CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT5,343 cited
  • 1961Pattern and growth in personality3,361 cited
  • 1997Task Performance and Contextual Performance: The Meaning for Personnel Selection Research2,271 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
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  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
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  • 1992Agency Relationships in Marketing: A Review of the Implications and Applications of Agency and Related Theories1,105 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,055 cited

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  • 1991Evolutionary Personality Psychology926 cited
  • 2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors882 cited
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