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Creating a satisfying internet shopping experience via atmospheric variables
16 references·16 citing·44 second hopsampled
Creating a satisfying internet shopping experience via atmospheric variables (2004)Creating a satisfying internet shopping e…Empirical testing of a model of online store atmospherics and shopper responses (2003)Empirical testing of a model …The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…Atmospheric qualities of online retailing (2001)Atmospheric qualities of onli…The Effects of Music in a Retail Setting on Real and Perceived Shopping Times (2000)The Effects of Music in a Ret…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…The Internet Shopper (1999)The Internet ShopperThe impact of music on consumers' reactions to waiting for services (1997)The impact of music on consum…Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors? (1996)Improving the Store Environme…The shopping mall as consumer habitat (1994)The shopping mall as consumer…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …A motivation-based shopper typology. (1985)A motivation-based shopper ty…The Basic Emotional Impact of Environments (1974)The Basic Emotional Impact of…Shopping Orientations and Product Usage Rates (1971)Shopping Orientations and Pro…City Shoppers and Urban Identification: Observations on the Social Psychology of City Life (1954)City Shoppers and Urban Ident…The Impact of Social Media Information Sharing on the Green Purchase Intention among Generation Z (2022)The Impact of Social Media In…Brand hate: A systematic literature review and future research agenda (2022)Brand hate: A systematic lite…Perception is reality… How digital retail environments influence brand perceptions through presence (2020)Perception is reality… How di…Online purchase intention of halal cosmetics: S-O-R framework application (2020)Online purchase intention of …Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps (2020)Are men from Mars, women from…Chat now… Examining the variables influencing the use of online live chat (2019)Chat now… Examining the varia…Service quality, customer satisfaction, and loyalty in the banking sector (2018)Service quality, customer sat…Effects of Online Shopping Values and Website Cues on Purchase Behaviour: A Study Using S–O–R Framework (2017)Effects of Online Shopping Va…Antecedents and consequences of online customer satisfaction: A holistic process perspective (2017)Antecedents and consequences …L’expérience du consommateur dans le commerce de détail. Une revue de littérature (2013)L’expérience du consommateur …Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment (2013)Differential effects of atmos…E‐commerce: exploring the critical success factors (2012)E‐commerce: exploring the cri…CRM literature: conceptual and functional insights by keyword analysis (2009)CRM literature: conceptual an…The effects of shopping orientations on consumers' satisfaction with product search and purchases in a multi‐channel environment (2008)The effects of shopping orien…Effects of design factors on store image and expectation of merchandise quality in web-based stores (2007)Effects of design factors on …E‐shopping lovers and fearful conservatives: a market segmentation analysis (2006)E‐shopping lovers and fearful…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The effect of web interface features on consumer online purchase intentions (2008)Atmospherics as a Marketing Tool (1974)Store atmosphere and purchasing behavior (1994)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Why Ethical Consumers Don’t Walk Their Talk: Towards a Framework for Understanding the Gap Between the Ethical Purchase Intentions and Actual Buying Behaviour of Ethically Minded Consumers (2010)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Measuring Experience Economy Concepts: Tourism Applications (2007)Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives (2009)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Principles and Practice of Structural Equation Modeling (1998)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Using Background Music to Affect the Behavior of Supermarket Shoppers (1982)The Influence of Store Environment on Quality Inferences and Store Image (1994)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)Influencing behaviour: The mindspace way (2011)Consumer trust, perceived security and privacy policy (2006)Age differences in mobile service perceptions: comparison of Generation Y and baby boomers (2008)Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases? (2018)A Methodology for Profiling Consumers' Decision‐Making Styles (1986)Customer-sales associate retail relationships (1996)Determinants of retail patronage: A meta-analytical perspective (2006)
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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 2001Atmospheric qualities of online retailing1,472 cited
  • 2003Empirical testing of a model of online store atmospherics and shopper responses1,282 cited
  • 1999The Internet Shopper964 cited
  • 1996Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?883 cited
  • 1985A motivation-based shopper typology.695 cited
  • 1974The Basic Emotional Impact of Environments647 cited
  • 1994The shopping mall as consumer habitat641 cited
  • 1954City Shoppers and Urban Identification: Observations on the Social Psychology of City Life610 cited
  • 2000The Effects of Music in a Retail Setting on Real and Perceived Shopping Times494 cited
  • 1997The impact of music on consumers' reactions to waiting for services

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471 cited
  • 1971Shopping Orientations and Product Usage Rates258 cited
  • Cited by

    • 2017Antecedents and consequences of online customer satisfaction: A holistic process perspective226 cited
    • 2013Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment148 cited
    • 2007Effects of design factors on store image and expectation of merchandise quality in web-based stores143 cited
    • 2012E‐commerce: exploring the critical success factors138 cited
    • 2020Online purchase intention of halal cosmetics: S-O-R framework application133 cited
    • 2018Service quality, customer satisfaction, and loyalty in the banking sector118 cited
    • 2006E‐shopping lovers and fearful conservatives: a market segmentation analysis116 cited
    • 2013L’expérience du consommateur dans le commerce de détail. Une revue de littérature110 cited
    • 2009CRM literature: conceptual and functional insights by keyword analysis110 cited
    • 2017Effects of Online Shopping Values and Website Cues on Purchase Behaviour: A Study Using S–O–R Framework109 cited
    • 2022Brand hate: A systematic literature review and future research agenda103 cited
    • 2020Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps102 cited
    • 2022The Impact of Social Media Information Sharing on the Green Purchase Intention among Generation Z102 cited
    • 2020Perception is reality… How digital retail environments influence brand perceptions through presence87 cited
    • 2019Chat now… Examining the variables influencing the use of online live chat86 cited
    • 2008The effects of shopping orientations on consumers' satisfaction with product search and purchases in a multi‐channel environment84 cited