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The reformed analytical Kano model
12 references·0 citing·32 second hop
The reformed analytical Kano model (2012)The reformed analytical Kano modelA new Kano's evaluation sheet (2011)A new Kano's evaluation sheetUnderstanding customer needs through quantitative analysis of Kano's model (2010)Understanding customer needs …An analytical Kano model for customer need analysis (2008)An analytical Kano model for …Kano's Theory of Attractive Quality and Packaging (2005)Kano's Theory of Attractive Q…The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)The asymmetric relationship b…The factor structure of customer satisfaction (2002)The factor structure of custo…Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)KANO’S METHODS FOR UNDERSTAND…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups (2007)TOURIST SATISFACTION AND DISSATISFACTION (2009)Importance-Performance Analysis based SWOT analysis (2016)The Motivation to Work (2017)Importance-Performance Analysis (1977)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)Workspace satisfaction: The privacy-communication trade-off in open-plan offices (2013)The House of Quality (1988)The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (1997)Integrating the Kano Model and QFD for Designing New Products (2007)Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)A critical review of techniques for classifying quality attributes in the Kano model (2011)Risk, Ambiguity, and the Savage Axioms (1961)Judgment under Uncertainty: Heuristics and Biases (1975)The Framing of Decisions and the Psychology of Choice (1981)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Theory of games and economic behavior (2019)The Voice of the Customer (1993)Quality function deployment: A literature review (2002)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)An application of integrating SERVQUAL and Kano's model into QFD for logistics services (2009)Customer satisfaction and its measurement in hospitality enterprises: a revisit and update (2016)Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis (2017)Crowd intelligence: Analyzing online product reviews for preference measurement (2015)How to delight your customers (1996)Should We Delight the Customer? (2000)Advances in prospect theory: Cumulative representation of uncertainty (1992)
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References

  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
  • 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
  • 2008An analytical Kano model for customer need analysis428 cited
  • 2002The factor structure of customer satisfaction418 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • 2010Understanding customer needs through quantitative analysis of Kano's model189 cited
  • 2005Kano's Theory of Attractive Quality and Packaging182 cited
  • 2011A new Kano's evaluation sheet46 cited

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