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Can the building of trust overcome consumer perceived risk online?

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References

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2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
1999TRUST AND DISTRUST IN ORGANIZATIONS: Emerging Perspectives, Enduring Questions3,245 cited
1995TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICS2,310 cited
2001A Trust Model for Consumer Internet Shopping2,011 cited
1983The Logic and Limits of Trust1,799 cited
1971Generalized expectancies for interpersonal trust.1,603 cited
1999Consumer perceived risk: conceptualisations and models1,582 cited
1993Perceived Risk: Further Considerations for the Marketing Discipline1,349 cited
2003On-line trust: concepts, evolving themes, a model1,200 cited
1998Antecedents and consequences of trust and satisfaction in buyer‐seller relationships1,088 cited
2004What drives consumers to shop online? A literature review1,021 cited
2003Empirical research in on-line trust: a review and critical assessment827 cited
2003A model of trust in online relationship banking691 cited
2002Dimensions of e‐quality

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589 cited

2001Customer adoption of e‐service: an experimental study554 cited

Cited by

2015The Impact of Brand Prestige on Trust, Perceived Risk, Satisfaction, and Loyalty in Upscale Restaurants197 cited
2016Online grocery shopping: the impact of shopping frequency on perceived risk172 cited
2015Trust and risk in consumer acceptance of e-services169 cited
2020Role of perceived risk in online banking and its impact on behavioral intention: trust as a moderator164 cited
2019Sleeping in a stranger's home: A trust formation model for Airbnb161 cited
2019Determining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty158 cited
2013Marketing design elements of mobile fashion retail apps148 cited
2019Understanding consumers' purchase intentions toward natural‐claimed products: A qualitative research in personal care products148 cited
2010Adoption of internet banking services in China: is it all about trust?143 cited
2018Examining the role of two aspects of eWOM in online repurchase intention: An integrated trust–loyalty perspective134 cited
2016Shopping destinations and trust – Tourist attitudes: Scale development and validation126 cited
2017Understanding mobile hotel booking loyalty: an integration of privacy calculus theory and trust-risk framework124 cited
2016Impact of Perceived Security on Trust, Perceived Risk, and Acceptance of Online Banking in Iran117 cited
2009Perceived Risk and Risk-Relievers in Online Travel Purchase Intentions112 cited
2009Website characteristics, Trust and purchase intention in online stores: - An Empirical study in the Indian context109 cited
2013Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers106 cited