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Do Satisfied Employees Satisfy Customers? Support‐Services Staff Morale and Satisfaction Among Public School Administrators, Students, and Parents
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Do Satisfied Employees Satisfy Customers? Support‐Services Staff Morale and Satisfaction Among Public School Administrators, Students, and Parents (2001)Do Satisfied Employees Satisfy Customers?…SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)SERVICE WITH A SMILE: EMOTION…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…Attitudes in and around organizations (1998)Attitudes in and around organ…The service organization: Human resources management is crucial (1993)The service organization: Hum…The relationship between satisfaction, attitudes, and performance: An organizational level analysis. (1992)The relationship between sati…Measuring Customer Satisfaction: Fact and Artifact (1992)Measuring Customer Satisfacti…Employee and customer perceptions of service in banks: Replication and extension. (1985)Employee and customer percept…Conceptualizing and Measuring Organizational and Psychological Climate: Pitfalls in Multilevel Research (1985)Conceptualizing and Measuring…Conceptualizing and Measuring Organizational and Psychological Climate: Pitfalls in Multilevel Research (1985)Conceptualizing and Measuring…Estimating within-group interrater reliability with and without response bias. (1984)Estimating within-group inter…The Instructional Management Role of the Principal (1982)The Instructional Management …Aggregation bias in estimates of perceptual agreement. (1982)Aggregation bias in estimates…Employee and Customer Perceptions of Service in Banks (1980)Employee and Customer Percept…The Social Psychology of Organizations. (1979)The Social Psychology of Orga…Emotion Work, Feeling Rules, and Social Structure (1979)Emotion Work, Feeling Rules, …The social psychology of organizing (1969)The social psychology of orga…Through the looking glass: Extending the “satisfaction mirror” in thirty-nine countries (2024)Through the looking glass: Ex…Parental Perceptions of Bilingual Education: A Study of Parental Views on Schools and Teachers (2024)Parental Perceptions of Bilin…Investigate the Effects of Behavioral Factors on Job Performance: A Conceptual Paper (2021)Investigate the Effects of Be…Are You Being Served? The Relationship between School Climate for Service and Teachers' Engagement, Satisfaction, and Intention to Leave: A Moderated Mediation Model (2017)Are You Being Served? The Rel…Enhancing Job Performance and Mental Health Through Organizational Nurturing Culture (2015)Enhancing Job Performance and…Construction Development and Consequences of Job Satisfaction : Banking Sector of Pakistan (2012)Construction Development and …Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross-Level Study1 (2011)Linking Service Climate and D…Service climate and employee well being in higher education (2008)Service climate and employee …The relationship of service provider power motivation, empowerment and burnout to customer satisfaction (2006)The relationship of service p…Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. (1979)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)Is the CVI an acceptable indicator of content validity? Appraisal and recommendations (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)rwg: An assessment of within-group interrater agreement. (1993)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Enhancing the Effectiveness of Work Groups and Teams (2006)Coefficient Alpha and the Internal Structure of Tests (1951)Statistical principles in experimental design. (1962)Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. (1998)Measuring climate for work group innovation: development and validation of the team climate inventory (1998)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)The Presentation of Self in Everyday Life. (1956)Emotional Labor in Service Roles: The Influence of Identity (1993)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Exchange and Power in Social Life (2017)Childhood and Society (2026)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)7 Emotion in Organizations (2007)Handbook of Industrial and Organizational Psychology. (1977)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)How low does ethical leadership flow? Test of a trickle-down model (2008)Exploration and Exploitation in Organizational Learning (1991)A Dynamic Theory of Organizational Knowledge Creation (1994)Managing Legitimacy: Strategic and Institutional Approaches (1995)CONDUCTING INTERORGANIZATIONAL RESEARCH USING KEY INFORMANTS. (1993)RELATIONS BETWEEN WORK GROUP CHARACTERISTICS AND EFFECTIVENESS: IMPLICATIONS FOR DESIGNING EFFECTIVE WORK GROUPS (1993)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Levels Issues in Theory Development, Data Collection, and Analysis (1994)Teachers' self-efficacy beliefs as determinants of job satisfaction and students' academic achievement: A study at the school level (2006)The Benefits of Climate for Inclusion for Gender-Diverse Groups (2012)
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References

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  • 1992Measuring Customer Satisfaction: Fact and Artifact706 cited
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  • 1980Employee and Customer Perceptions of Service in Banks

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640 cited
  • 1985Conceptualizing and Measuring Organizational and Psychological Climate: Pitfalls in Multilevel Research586 cited
  • Cited by

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    • 2011Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross-Level Study139 cited
    • 2008Service climate and employee well being in higher education29 cited
    • 2024Parental Perceptions of Bilingual Education: A Study of Parental Views on Schools and Teachers4 cited
    • 2024Through the looking glass: Extending the “satisfaction mirror” in thirty-nine countries4 cited
    • 2015Enhancing Job Performance and Mental Health Through Organizational Nurturing Culture2 cited
    • 2021Investigate the Effects of Behavioral Factors on Job Performance: A Conceptual Paper1 cited
    • 2012Construction Development and Consequences of Job Satisfaction : Banking Sector of Pakistan1 cited