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Trust in customer‐salesperson relationship in China's retail sector
16 references·8 citing·41 second hopsampled
Trust in customer‐salesperson relationship in China's retail sector (2013)Trust in customer‐salesperson relationshi…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Developing and Maintaining Trust in Work Relationships (1996)Developing and Maintaining Tr…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Trust in close relationships. (1985)Trust in close relationships.Trust as a Social Reality (1985)Trust as a Social RealityFrom Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…The role of relationship quality and loyalty program in tourism shopping: a multilevel investigation (2020)The role of relationship qual…The influence of shopping on subjective well-being in China (2019)The influence of shopping on …The key role played by intermediaries in the retail insurance distribution (2018)The key role played by interm…Effect of multilevel trust on effort-in-use and service co-design behaviour (2018)Effect of multilevel trust on…Determinants of relationship quality and customer loyalty in retail banking (2017)Determinants of relationship …Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border Versus International Outshoppers (2015)Tourist Shoppers’ Evaluation …Employee Turnover in the Malaysian Retail Industry (2014)Employee Turnover in the Mala…Do apparel store formats matter to Indian shoppers? (2014)Do apparel store formats matt…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Understanding Information Technology Usage: A Test of Competing Models (1995)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)The division of labor in society (1935)The Presentation of Self in Everyday Life. (1956)Generalized expectancies for internal versus external control of reinforcement. (1966)Initial Trust Formation in New Organizational Relationships (1998)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Economic Action and Social Structure: The Problem of Embeddedness (1985)On the Evaluation of Structural Equation Models (1988)Not So Different After All: A Cross-Discipline View Of Trust (1998)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Psychological Safety and Learning Behavior in Work Teams (1999)External Control of Organizations: Resource Dependence Perspective (2011)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985From Intentions to Actions: A Theory of Planned Behavior19,049 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1985Trust as a Social Reality4,158 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1985Trust in close relationships.3,129 cited
  • 1996Developing and Maintaining Trust in Work Relationships

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2,624 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • Cited by

    • 2015Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border Versus International Outshoppers45 cited
    • 2017Determinants of relationship quality and customer loyalty in retail banking41 cited
    • 2018The key role played by intermediaries in the retail insurance distribution33 cited
    • 2020The role of relationship quality and loyalty program in tourism shopping: a multilevel investigation33 cited
    • 2018Effect of multilevel trust on effort-in-use and service co-design behaviour26 cited
    • 2019The influence of shopping on subjective well-being in China19 cited
    • 2014Do apparel store formats matter to Indian shoppers?18 cited
    • 2014Employee Turnover in the Malaysian Retail Industry1 cited