References

• 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
• 1993The Voice of the Customer1,969 cited
• 1975Situational Variables and Consumer Behavior1,645 cited
• 1972Why Do People Shop?1,065 cited
• 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
• 1985A motivation-based shopper typology.695 cited
• 1994The shopping mall as consumer habitat641 cited
• 1994The Importance of Servicescapes in Leisure Service Settings628 cited
• 1995Consumer psychology for marketing497 cited
• 1993The Effects of Mood, Involvement, and Quality of Store Experience on Shopping Intentions469 cited
• 1994Retail change — Contemporary issues131 cited
• 1995The coming of the fourth wave: new forms of retail out‐of‐town development69 cited
• 1995Bringing stores to shoppers – not shoppers to stores37 cited

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