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Employee Based Brand Equity: A Third Perspective
16 references·16 citing·47 second hopsampled
Employee Based Brand Equity: A Third Perspective (2009)Employee Based Brand Equity: A Third Pers…Strategic Brand Management (2007)Strategic Brand ManagementBrands and Branding: Research Findings and Future Priorities (2006)Brands and Branding: Research…Consumer‐based brand equity: improving the measurement – empirical evidence (2005)Consumer‐based brand equity: …Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…The Four Service Marketing Myths (2004)The Four Service Marketing My…Conceptualizing and researching employer branding (2004)Conceptualizing and researchi…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Cultivating Service Brand Equity (2000)Cultivating Service Brand Equ…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Measuring customer‐based brand equity (1995)Measuring customer‐based bran…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. (1986)Organizational commitment and…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …An expanded nomological network of experienscape (2020)An expanded nomological netwo…A critical review and reconstruction of perceptual brand equity (2020)A critical review and reconst…Investigating Key Antecedents and Outcomes of Employee‐based Brand Equity (2018)Investigating Key Antecedents…Employee Communication Responsibility: Its Antecedents and Implications for Strategic Communication Management (2018)Employee Communication Respon…Determinants of brand performance: the role of internal branding (2018)Determinants of brand perform…The importance of employee brand understanding, brand identification, and brand commitment in realizing brand citizenship behaviour (2016)The importance of employee br…Modeling employee-based brand equity (EBBE) and perceived environmental uncertainty (PEU) on a firm’s performance (2016)Modeling employee-based brand…Reviewing the Concept of Brand Equity and Evaluating Consumer-Based Brand Equity (CBBE) Models (2015)Reviewing the Concept of Bran…The role of brand communications on front line service employee beliefs, behaviors, and performance (2014)The role of brand communicati…Motivational drivers that fuel employees to champion the hospitality brand (2014)Motivational drivers that fue…Employee-Based Brand Equity: Why Firms with Strong Brands Pay Their Executives Less (2014)Employee-Based Brand Equity: …The influence of service brand orientation on hotel employees’ attitude and behaviors in China (2013)The influence of service bran…Enhancing Hotel Employees’ Brand Understanding and Brand-Building Behavior in China (2013)Enhancing Hotel Employees’ Br…“That's not my job”: Exploring the employee perspective in the development of brand ambassadors (2013)“That's not my job”: Explorin…Examining the antecedents of positive employee brand‐related attitudes and behaviours (2012)Examining the antecedents of …“When experience matters”: building and measuring hotel brand equity (2010)“When experience matters”: bu…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)What Is Meant by Services? (1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Dimensions of Brand Personality (1997)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Managing Brands in the Social Media Environment (2013)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)An Evolutionary Theory of Economic Change. 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(1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)An Updated and Streamlined Technology Readiness Index (2014)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The measurement of organizational commitment (1979)Social Identity Theory and the Organization (1989)A three-component conceptualization of organizational commitment (1991)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)Understanding Attitudes and Predicting Social Behavior (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1986Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior.4,076 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 2006Brands and Branding: Research Findings and Future Priorities2,326 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 2000Cultivating Service Brand Equity1,733 cited
  • 2007Strategic Brand Management1,706 cited
  • 2004Conceptualizing and researching employer branding1,606 cited
  • 1995Measuring customer‐based brand equity1,388 cited
  • 2004The Four Service Marketing Myths1,339 cited

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  • 2005Consumer‐based brand equity: improving the measurement – empirical evidence1,034 cited
  • Cited by

    • 2012Examining the antecedents of positive employee brand‐related attitudes and behaviours169 cited
    • 2013“That's not my job”: Exploring the employee perspective in the development of brand ambassadors167 cited
    • 2016The importance of employee brand understanding, brand identification, and brand commitment in realizing brand citizenship behaviour162 cited
    • 2014The role of brand communications on front line service employee beliefs, behaviors, and performance158 cited
    • 2010“When experience matters”: building and measuring hotel brand equity137 cited
    • 2014Employee-Based Brand Equity: Why Firms with Strong Brands Pay Their Executives Less119 cited
    • 2020A critical review and reconstruction of perceptual brand equity107 cited
    • 2018Determinants of brand performance: the role of internal branding94 cited
    • 2014Motivational drivers that fuel employees to champion the hospitality brand91 cited
    • 2018Investigating Key Antecedents and Outcomes of Employee‐based Brand Equity80 cited
    • 2016Modeling employee-based brand equity (EBBE) and perceived environmental uncertainty (PEU) on a firm’s performance75 cited
    • 2015Reviewing the Concept of Brand Equity and Evaluating Consumer-Based Brand Equity (CBBE) Models73 cited
    • 2018Employee Communication Responsibility: Its Antecedents and Implications for Strategic Communication Management72 cited
    • 2020An expanded nomological network of experienscape72 cited
    • 2013Enhancing Hotel Employees’ Brand Understanding and Brand-Building Behavior in China70 cited
    • 2013The influence of service brand orientation on hotel employees’ attitude and behaviors in China70 cited