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Obstacles to upgrading customer value‐in‐use in retail banking
16 references·3 citing·38 second hop
Obstacles to upgrading customer value‐in‐use in retail banking (2013)Obstacles to upgrading customer value‐in‐…Understanding Customer Experience (2015)Understanding Customer Experi…Service as business logic: implications for value creation and marketing (2011)Service as business logic: im…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Understanding customer experience. (2007)Understanding customer experi…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing (2006)Creating value-in-use through…Adopting a service logic for marketing (2006)Adopting a service logic for …Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Case Study Research (2004)Case Study ResearchEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Art of Case Study Research (1996)The Art of Case Study ResearchMarket Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Developing a market orientation: An organizational strategy perspective (1992)Developing a market orientati…What Constitutes a Theoretical Contribution? (1989)What Constitutes a Theoretica…Mobile banking affordances and constraints by the elderly (2022)Mobile banking affordances an…Digitalization challenging institutional logics (2017)Digitalization challenging in…What is being exchanged? Framing the logic of value creation in financial services (2014)What is being exchanged? Fram…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)Employee reactions to job characteristics. (1971)Toward Transformation in Social Knowledge (1982)Alternative concepts of management: Insights from asia and africa (1984)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Writing Integrative Literature Reviews: Guidelines and Examples (2005)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Service-dominant logic: reactions, reflections and refinements (2006)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Document Analysis as a Qualitative Research Method (2009)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Metodologi Penelitian Kualitatif (2022)The Capabilities of Market-Driven Organizations (1994)The Comparative Advantage Theory of Competition (1995)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)
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  • 1996The Art of Case Study Research15,826 cited
  • 2004Case Study Research15,455 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
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  • 1992Developing a market orientation: An organizational strategy perspective1,213 cited
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  • 2006Adopting a service logic for marketing887 cited
  • 2015Understanding Customer Experience805 cited
  • 2006Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing

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800 cited

Cited by

  • 2017Digitalization challenging institutional logics34 cited
  • 2022Mobile banking affordances and constraints by the elderly16 cited
  • 2014What is being exchanged? Framing the logic of value creation in financial services12 cited