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Self-organising socio-technical description in service systems for supporting smart user decisions in public transport
16 references·2 citing·37 second hop
Self-organising socio-technical description in service systems for supporting smart user decisions in public transport (2015)Self-organising socio-technical descripti…Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Understanding value co-creation in complex services with many actors (2014)Understanding value co-creati…A service science perspective on business model innovation (2013)A service science perspective…Customer experience modeling: from customer experience to service design (2012)Customer experience modeling:…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Handbook of Service Science (2010)Handbook of Service ScienceExpanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…Understanding Institutional Diversity (2009)Understanding Institutional D…The service system is the basic abstraction of service science (2009)The service system is the bas…Designing Multi-Interface Service Experiences (2008)Designing Multi-Interface Ser…Understanding Institutional Diversity (2006)Understanding Institutional D…Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Governing the Commons: The Evolution of Institutions for Collective Action (1992)Governing the Commons: The Ev…Governing the commons — the evolution of institutions for collective action (1992)Governing the commons — the e…Offices are open systems (1986)Offices are open systemsDevelopment Process for Smart Service Strategies: Grasping the Potentials of Digitalization for Servitization (2021)Development Process for Smart…Engaging Aging Individuals in the Design of Technologies and Services to Support Health and Well-Being: Constructivist Grounded Theory Study (2019)Engaging Aging Individuals in…An Inquiry into the Nature and Causes of the Wealth of Nations (1776)The Economic Institutions of Capitalism (1987)Theory of value co-creation: a systematic literature review (2014)Actor engagement as a microfoundation for value co-creation (2016)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)The Strength of Weak Ties (1973)The Constitution of Society. Outline of the Theory of Structuration (1984)The Role of Customer Engagement Behavior in Value Co-Creation (2014)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Service-dominant logic 2025 (2016)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Customer experience: fundamental premises and implications for research (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Welcome to the experience economy. (1998)The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance (2012)Servitization: A contemporary thematic review of four major research streams (2019)The specificity of the scientific field and the social conditions of the progress of reason (1975)Crossing the great divide: Coproduction, synergy, and development (1996)Social Capital and the Environment (2001)“Economic man” in cross-cultural perspective: Behavioral experiments in 15 small-scale societies (2005)Beyond Markets and States: Polycentric Governance of Complex Economic Systems (2010)An Integrative Framework for Collaborative Governance (2011)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)Collective Action and the Evolution of Social Norms (2000)Why would corporations behave in socially responsible ways? an institutional theory of corporate social responsibility (2007)Background on the Institutional Analysis and Development Framework (2011)
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References

  • 1992Governing the Commons: The Evolution of Institutions for Collective Action19,096 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2006Understanding Institutional Diversity5,286 cited
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  • 1992Governing the commons — the evolution of institutions for collective action3,919 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2015Service Research Priorities in a Rapidly Changing Context1,469 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 2009The service system is the basic abstraction of service science786 cited
  • 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
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  • 2012Customer experience modeling: from customer experience to service design363 cited
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  • 2013A service science perspective on business model innovation273 cited

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  • 2014Understanding value co-creation in complex services with many actors260 cited
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    • 2021Development Process for Smart Service Strategies: Grasping the Potentials of Digitalization for Servitization14 cited
    • 2019Engaging Aging Individuals in the Design of Technologies and Services to Support Health and Well-Being: Constructivist Grounded Theory Study9 cited