Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The Impact of Employee Training on Job Satisfaction and Intention to Stay in the Hotel Industry

12 references·16 citing·35 second hop

FromToDepth

this work references cited by second hop

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1994Putting the Service-Profit Chain to Work3,732 cited
1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
2000Quality, satisfaction and behavioral intentions2,686 cited
1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
1989Linking service quality, customer satisfaction, and behavioral intention.935 cited
1993More on improving service quality measurement878 cited
1991Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model661 cited
1990Human Resource Management for the Hospitality Industry54 cited
2009HUMAN RESOURCE MANAGEMENT IN THE HOSPITALITY INDUSTRY31 cited

Cited by

2018The effects of training satisfaction, employee benefits, and incentives on part-time employees’ commitment170 cited
2018How perceptions of training impact employee performance126 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2020Mediation effects of job satisfaction and work engagement on the relationship between organisational embeddedness and affective commitment among frontline employees of star–rated hotels in Accra104 cited

2009Working Conditions in Hospitality: Employees' Views of the Dissatisfactory Hygiene Factors104 cited

2014Cultural impact of human resource practices on job satisfaction85 cited

2014A review of human resources management research85 cited

2011Training soft skills via e‐learning: international chain hotels69 cited

2017Service Innovation Performance in the Hospitality Industry: The Role of Organizational Training, Personal-Job Fit and Work Schedule Flexibility68 cited

2020A review of antecedents of employee turnover in the hospitality industry on individual, team and organizational levels64 cited

2016Factors influencing employee job satisfaction in Ghana's hotel industry59 cited

2011A study of work environment and employees’ performance in Pakistan55 cited

2014Employee Turnover Intention in Travel Agencies: Analysis of Controllable and Uncontrollable Factors50 cited

2008Perceived Supervisory Support and Organisational Citizenship Behaviours: Is Job Satisfaction a Mediator?39 cited

2016An Examination of Leader–Member Exchange (LMX) Agreement Between Employees and Their Supervisors and its Influence on Work Outcomes38 cited

2020Perceived learning opportunities, behavioral intentions and employee retention in technology organizations36 cited

2015Will hotel employees’ perception of unethical managerial behavior affect their job satisfaction?36 cited